Do you want to give students a real chance to succeed? Are you someone who can work with others through hardships to bring about the best outcome?
At AQA we believe that all students should have a chance to meet their potential in exams. So wherever possible we try to support in overcoming disadvantages, even if the unforeseen should happen, and that is why we have a team dedicated to finding solutions for students that cannot sit an exam in a conventional way.
Responsibilities
We are looking for an empathetic and efficient administrator to join us during an influx in workload, who can support enabling examination access arrangements for candidates or the process of special consideration. You will be responsible for supporting disadvantaged students during their GCSE or A-level exams by liaising with schools, students and parents by phone and email, about these issues.
Some circumstances can be distressing for those affected so it is really important that you can maintain a professional and compassionate approach, and that you have the resilience to be comfortable dealing with potentially upsetting circumstances. Occasionally, there will also be times where you will need to manage expectations about what can be done to support students, which can be equally difficult and needs to be handled carefully.
Qualifications and Skills
* confidently make decisions
* well‑organised and able to manage competing priorities
* works well under pressure and consistently meets deadlines
* has a methodical approach to problems to find effective solutions
Contract details
Hourly rate: £14.85
Dates: 18/05/2026 to 28/08/2026
Hours: 35 hours a week
Working pattern: Monday to Friday
Location: A mix of home working with approximately 2 days in the office per week, based on the University of Surrey (Guildford) campus; our 'smart working' approach allows for greater flexibility depending on both the teams workload and personal commitments.
AQA is an equal opportunities employer and welcomes applications from all sections of the community regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique.
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