Job Summary
RMX Cloud is seeking a motivated and technically capable Junior 2nd Line Support Engineer to join our growing MSP team.
This role is ideal for someone who has moved beyond 1st Line support and is ready to take on more complex technical challenges, develop deeper infrastructure knowledge, and grow within a structured progression environment.
You will work closely with our senior engineers to resolve escalated issues, strengthen your technical capability, and build toward independent ownership of client environments.
Responsibilities
1. Support escalated 2nd Line tickets and assist in resolving more complex technical issues.
2. Troubleshoot and support:
* Windows desktop environments
* Microsoft 365 & Exchange
* Networking fundamentals (LAN, VPNs, firewall configuration)
* Hardware diagnostics and troubleshooting
3. Assist with server maintenance, system upgrades, and infrastructure improvements.
4. Work closely with 1st Line engineers to reduce repeat issues and improve documentation.
5. Use IT service management tools (N-Sight, Take Control, TeamViewer, MSP Manager) to log and manage tickets accurately.
6. Document solutions clearly and contribute to internal knowledge base improvements.
7. Communicate professionally with clients whi...