Cherry Professional are pleased to be working with their long standing and well established client on a rare and fulfilling opportunity to join their small but dedicated and busy team on a permanent basis at their offices in Nottingham.
The role of Sales Coordinator to is to manage a seamless customer journey from start to finish ensuring all needs and expectations are met to a high level of customer satsifaction.
If you have previous experience in a Customer Service or a background in Administration and enjoy customer communication- please don't hesitate to apply!
Responsibilities
• Complete connections accurately and efficiently, either online, over the phone or via email.
• To check the orders received from business partner, for accuracy and feedback/ decline when appropriate.
• Review all paperwork received for accurate pricing, contract tenure and key data required in line with the appropriate network compliance guidelines.
• Manage a mailbox/ticket workflow, replying in a timely manner to any query or order request email/ ticket received.
• Make outbound calls to partners to keep them updated on order/query progress
• Maintain regular outbound engagement with all partners
• Maintain an up to date knowledge of products and services to ensure you can support with small order requests in support of Business Managers.
• Work as part of a team, assist colleagues to the best of ability
• To escalate any system issues received in a timely manner
Hours of work: Monday to Friday (37.5 per week)
Salary: £27318 per annum
Free onsite parking
31 days annual leaving (inclusive of Bank Holidays)
Other roles you may have applied for: Sales Administrator, Customer Service Executive, Sales Support, Sales Advisor, Customer Service Administrator, Account Manager
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