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Customer Operations Manager, Northampton
Location: Northampton, United Kingdom
Job Category: Customer Service
EU work permit required: Yes
Job Reference:
e0e21bcfee14
Job Views:
2
Posted:
10.05.2025
Expiry Date:
24.06.2025
Job Description:
Role: Customer Operations Manager
Location: Northampton
About the Role:
To maintain ongoing relationships with selected customers and sales staff. The ideal candidate will use knowledge of products, availability, sales territories, and customers to serve as a key communication link. Responsibilities include leadership and management of the onsite team, ownership of customer relationships, driving health & safety standards, site success including P&L, KPI management, continuous improvement, problem solving, effective stock ordering, and acting as the escalation point for customer inquiries.
Working Hours:
Monday - Friday: 07:30 - 16:30
About You:
You are driven to deliver customer service excellence onsite, with skills in organization, problem solving, communication, leadership, and management. You are eager to develop business and relationships, taking responsibility and autonomy in your role.
Your Offer:
Competitive salary and benefits including extra holiday options, pension scheme, cycle scheme, life assurance, wellbeing leave, employee assistance programs, mental health support, healthcare, savings discounts, wellness content, company sick pay, income protection, recognition, training, workwear, and eye tests.
About Us:
We are ERIKS, a leading industrial service provider dedicated to making industry work better. We value our people, technical expertise, and community building. Join us to be part of a supportive environment with opportunities across the UK and Ireland.
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