Overview
PCE is committed to delivering exceptional digital solutions and support to enhance operational efficiency. Our mission is to foster a culture of innovation and collaboration, ensuring that our teams are equipped with the tools and knowledge they need to succeed.
The Platform Projects Coordinator is a key role within PCE’s Digital Team, managing the day to day operation of PCE’s digital platforms and supporting end user adoption of PCE’s digital tools. Key tasks include the setup and configuration of new projects, managing user access, resolving platform issues, and maintaining data quality. The role holder will develop deep knowledge and understanding of the capability and potential of PCE’s digital platforms to ensure we work towards using them better.
A core responsibility of the role is delivering hands-on training and personalised support during mobilisation phases on new digital forms, supported by clear, user-friendly training documentation tailored to a variety of learning styles.
The role also involves working with JSON structures and supporting basic API configurations to streamline workflows and improve platform performance.
This is a practical, people-facing role requiring empathy, digital confidence, and strong organisational skills to ensure successful outcomes for site and office teams.
Platform Set-up & Project Configuration
* Set up and configure new projects across platforms in line with WGLL and Digital Project Timeline processes
* Ensure project templates, permissions, and data uploads meets operational requirements
* Create and maintain JSON structures to support custom workflows and configurations
* Assist with basic API setup and testing, including payload formatting and endpoint configuration
Platform Maintenance & Data Management
* Carry out ongoing updates and data entry tasks across platforms
* Validate information for accuracy and completeness
* Work with the Ynomia Project Manager to ensure that data reflected on both the Ynomia and Novade platforms are continuously aligned
User Access Control
* Manage platform user accounts and permissions
* Set up new users, update roles as required, and maintain access logs
* Removal of users, when access is no longer required
* Liaise with project leads to ensure correct access across all roles
Platform Support & Troubleshooting
* Provide first-line support for platform-related issues, including resolving workflow errors
* Track recurring problems and work with the Digital Development Manager on systemic improvements
Platform Development
* Build basic digital forms, in line with form design process maps
* Explore the capabilities of PCE’s digital platforms, to ensure we are working towards using them to their fullest potential
* Create plans to implement new features, from within our platforms, that are currently not utilised
Training Documentation
* Create and maintain clear, concise training materials, user guides, and checklists that support different learning styles
* Ensure documents are kept up to date with platform or process changes
* Support wider training initiatives in partnership with the Digital Team
Standards & Best Practice
* Promote consistent digital best practices and data standards across teams
* Stay up to date with PCE’s processes that interloop with digital to ensure the two-stay aligned
* Keeps digital workflows and process documents up to date, ensuring all changes are captured and updated through PCE’s document management system
* Conduct regular data quality checks and audits and follow up with a suitable action plan to drive betterment, working with the wider business to ensure improvements are achieved
* Be prepared to support other team members in the delivery of their priorities, as and when required
This role requires diligence and a systematic approach to ensure PCE’s digital platforms deliver proficiently for the business at all times. The role holder will need to take ownership and will be responsible for the timely set up of projects and for driving digital process compliance by providing high quality, user friendly training material and support.
Core Skills
* Strong interpersonal skills – builds trust and rapport across all user groups
* Patient and supportive in training environments – comfortable delivering 1-to-1 coaching
* Highly process driven – a completer finisher who strives to get things done
* High attention to detail, checks work thoroughly to ensure delivery is always ‘right first time’
* An inquisitive individual who enjoys exploring the full capabilities of digital platforms and understanding how they operate
* Organised and adaptable – manages multiple onboarding and support activities efficiently
* Can work at pace, when required and strives to meet deadlines
* Strong command of written language, skilled in producing clear concise training content
* Is a self-starter with a good level of confidence and personal motivation
* Has the tenacity to steer end users comfortably through change
* Ability to identify problems / issues, find a suitable solution and inform others
* Self-motivated – can deliver what’s required without prompting
Technical Skills
* High level of experience in the management of digital platforms
* Able to create visually clear and accessible training materials
* Use of appropriate tools to map out the workflows of digital forms and processes (initial creation and upkeep)
* Familiar with Microsoft 365 (especially Teams, Word, PowerPoint, and Excel)
* Exposure to REST API concepts – able to assist with setting up endpoints, headers, and payloads in support of integrations
* Degree, HNC/HND, or equivalent experience in Construction Management, IT, Digital Engineering or related field
Knowledge
* Understanding of project workflows and digital data capture tools
* Awareness of user access protocols, data quality standards, and platform governance
* Familiarity with basic API operation and how digital systems connect and exchange data
* Experience of delivering platform related projects, e.g. User management upgrade
* Experience of construction related platforms
Behaviours
* Passionate about delivering a great service, as part of the Business Support Team, for PCE
* Committed to going the extra mile to get the job done
* Inclusive team player who keeps others in the loop
* Approachable, proactive, and solution-focused
* Takes pride in helping others succeed through effective training and support
Promotes the Company
* Humble – in how we think and act
* Honest – to do the right thing
* Hungry – to be the best
* Smart – know how to treat people
Job Details
* Seniority level: Associate
* Employment type: Full-time
* Job function: Business Development and Information Technology
* Industries: Construction
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