Job Title: Customer Order Management Administrator
Location: Peterborough, PE8 6RA
Salary: £13.49
Contract: Hybrid (3 days per week on site) - Temporary 6 months
GI Group are now seeking a Customer Order Management Administrator to join our clients' Customer Order Management Team.
If you're accurate, organised, and enjoy structured, process-driven work, this is a great opportunity to build experience in a fast-paced order environment.
Key Responsibilities
* Processing customer orders accurately in the order management system, within deadlines.
* Manually allocating parts to orders within the system.
* Creating and distributing export/shipping documentation so orders can be dispatched on time.
* Supporting wider order life‑cycle admin (e.g., new customer set‑up, credit/debit administration).
* Producing and sending standard internal reports.
* Completing system data maintenance and cleansing to ensure records are correct (customer details, pricing, drop ships, ageing orders, holds/suspensions, codes, etc.).
* Flagging potential issues early and helping ensure escalations are raised and resolved quickly.
* Suggesting improvements and feeding ideas into the team's continuous improvement approach.
Person Specification
* Ideally order management experience, or strong transferable admin/data processing skills.
* Clear communicator.
* Comfortable with repetitive tasks and maintaining focus and accuracy.
* Strong computer skills, including MS Office (essential).
* A methodical approach, good attention to detail, and confidence working to targets.
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