1st Line Support Engineer
Rate - £14 an hour
Duration - 3 months initially
Location - Bath
Ir35 - Inside (Must use an umbrella company)
Provides all 1st line / 2nd line support functions for standard usage of all IT & Audio Visual equipment, software and services supported by DDaT.
Ensures smooth operation of the IT Delivery & Operations Service Desk
Includes 1st line / 2nd line field support for all IT & Audio Visual equipment, software and services supported by DDaT.
Includes provision of Assistive Technology (guidance and support)
Detailed Responsibilities
* IT Service Desk (1st & 2nd Line Support)
* AV Service Desk (1st Line)
* Laptop Loan (staff)
* Laptop loan (Events)
* AV equipment loans
* IT / AV Support for General Teaching Areas (1st / 2nd Line Support)
* IT Support for General Devices (1st / 2nd Line Support)
* Laptop loans for digital inclusion (75 devices)
* IT / AV Support for Standard Office Moves & New Builds
* Deployment of standard end user compute devices
* Annual refresh of standard GTA devices
* Production of self-help guides
* Exam laptop standard configurations
* Lecture Capture (1st / 2nd line support)
* Remote Support service
* DDaT Activities for Start of New Academic Year
* Proactive maintenance & replacement of AV equipment
* Hybrid Events and Teaching (1st / 2nd
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