Country:
United Kingdom
Location:
Viessmann Limited: Hortonwood 30, Telford TF1 7YP, UK
Who we are
We are Carrier, a global leader in heating, air conditioning, and refrigeration technology. We’re known for inventing and providing a wide range of cooling and heating solutions—whether it’s for homes, offices, or even huge commercial buildings. Our products include air conditioners, chillers, rooftop units, and refrigeration systems.
Why join us
Our apprenticeship is a great opportunity to kick-start your career with a global leader in climate and energy solutions. You’ll gain hands-on experience, earn a salary, and work towards industry-recognised qualifications. Learning from industry-leading experts and skilled engineers, you’ll develop the technical and practical skills needed for a successful future. With expert mentoring, structured training, and clear career progression, we provide the perfect foundation for long-term success.
What you’ll be doing
This role is ideal for someone looking to develop their communication skills, technical knowledge, and understanding of building services while working closely with experienced professionals. You will support our HVAC Sales Managers by handling customer inquiries, providing sales assistance, and ensuring a smooth customer experience. The main goal of this role is to learn and understand HVAC and building services with the aim of being able to support our Regional Sales Manager's and customers with selecting products and services and support with design and quotes. This is an office-based role in Telford, Shropshire.
* Be the first point of contact for incoming customer queries, providing helpful information about Carrier’s HVAC solutions.
* Gain an understanding buildings and how they work
* Handling customer and sales inquiries via email and phone
* Assist the sales managers by managing leads, qualifying potential customers, and arranging follow-ups.
* Helping to select and quote HVAC equipment based on customer needs
* Analysing competitor quotes to create competitive offers
* Develop knowledge of HVAC systems and building services to offer basic technical guidance, escalating complex queries when necessary.
* Following projects from start to finish, providing design and technical support along the way
* Answering basic technical queries to assist RSMs and customers
* Looking for ways to improve processes and reduce costs
* Working closely with RSMs and customers to provide pricing and availability information
What we’re looking for:
* Grade C/4 or above in GCSE Science, English, Maths, and ICT OR Engineering
* Full UK driving licence
* No prior experience required—just a passion for learning and delivering excellent customer service!
* Good written English
* An interest in M&E, engineering, building services and the HVAC industry
* Good problem solver
* Computer literate and know the basics on Microsoft Office
* Confident and articulate
What we offer
* A starting salary of £18,000
* A range of fully funded study options once you complete your apprenticeship. This means you can choose the path that’s right for you, whether that’s further vocational training or academic degrees
* Apprentice events and awards ceremonies
* 25 days holiday plus bank holidays
* Regular release to a local college
* Benefits Central Platform hosting employee rewards and recognition initiatives and health and wellbeing resources.
* Bravo Awards which recognise outstanding contributions from all employees and encourage excellence.
This is a fantastic opportunity to start your career in the building services industry with Carrier, gaining valuable skills and experience while earning a qualification. If you are eager to learn and want to be part of a dynamic team, apply today!
Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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