Job Description
Border Control | Admin | Customer Service | 11am - 11pm 4 days on and 4 days off | Immediate start on-site
Front Office Administrative OfficerLocation: On-site in Ashford in KentShift Pattern: 4 days on / 4 days offHours: 11:00am - 11:00pmPay Rate: £18.12 per hour + holiday payWe are currently recruiting a Front Office Administrative Officer to join a fast-paced, high-profile government environment. This is an on-site role working as part of the front office team, acting as the key point of contact for drivers passing through border control operations.The RoleAs a Front Office Administrative Officer, you will be the primary interface between drivers and the on-site operational teams. You will manage face-to-face queries, ensure documentation is correct, and support the smooth flow of vehicles through the inspection and booking-in process.Key Responsibilities
* Greeting and assisting drivers at the front office
* Handling face-to-face queries relating to transport and border documentation
* Checking in drivers and managing bookings using the PINC system
* Locating missing or incorrect documentation by liaising with import agents and border control authorities in other countries
* Allocating inspection bays and updating systems accordingly
* Clearing data and systems post-inspection
* Liaising with on-site operations teams and wider stakeholders
* Maintaining accurate records in a fast-moving operational environment
Skills & Experience Required
* Excellent communication and interpersonal skills
* Confidence dealing with drivers
* Previous administrative or front office experience (desirable)
* Strong IT literacy and ability to learn new systems quickly
* Ability to work calmly and professionally in a busy, regulated environment
* Flexibility to work a rotating 4 on / 4 off shift pattern
* What We Offer
* Competitive hourly rate of £18.12 per hour + holiday pay
* Structured shift pattern offering regular time off
* Opportunity to work within a critical government-facing operation
* Supportive team environment with on-the-job training
* If you are highly organised, confident dealing with the public, and thrive in a fast-paced operational setting, we would welcome your application.
What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
# 4794193