Overview
Job Title: Sales Operations Analyst
Location: Solihull – Hybrid (2 days in the office)
Job Length: 12 Month FTC – Full Time
Salary & Benefits: Competitive salary with extensive benefits:
* Monthly product allowance – alcoholic & non-alcoholic options available
* Private Medical options
* Life Assurance
* Company bonus scheme
* Access to 24/7 GP services
* Enhanced pension contribution
* Generous holiday (including bank holidays)
* Access to a range of high street discounts
About the role
We are recruiting for a Sales Operations Analyst reporting to the Sales Operations Manager. The role will support the commercial teams with analytical and administrative tasks.
Role Responsibilities
* Responsible for the timely and accurate completion of daily commercial activities and processes, ensuring consistency and high-quality delivery.
* Own the day-to-day completion of SOP-driven commercial tasks, meeting all agreed Service Level Agreements.
* Manage and resolve internal and external queries efficiently, providing clear communication and regular progress updates throughout.
* Build strong, collaborative relationships with Customer Management teams and key stakeholders to ensure seamless communication and an excellent service experience.
Experience and key attributes
* Previous experience in customer service is desired.
* Strong IT skills – Microsoft Office & ERP systems (SAP).
* Excellent communication skills with the ability to build relationships both internally and externally.
* Interpersonal skills with a strong sense of collaboration within a team.
* Organisational skills with the ability to prioritise, plan ahead and work proactively.
* Experience working in a shared services environment is desired.
* Knowledge of customer relationship packages e.g. Kantar is desired.
Our commitment to diversity, equity & inclusion
We welcome applications from people of all backgrounds, identities, and experiences — including those of different races, ethnicities, genders, sexual orientations, ages, abilities, religions, and socioeconomic statuses. We actively seek to create a safe and inclusive environment for all of our colleagues, where diverse perspectives are welcomed and inclusive practices are embedded in everything we do. We are happy to support accessibility needs, and please let us know if you require any adjustments during the recruitment process.
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