We are looking for the talents of a Floor Manager (M/F) to join our retail team in one of our stores in London under a permanent full-time contract. Reporting to the Store Manager, your main responsibilities will be:
Ensuring a unique customer experience
* Make the customer the priority of the apartment
* Guarantee a personalized welcome to all our customers and optimal customer service
* Show proactivity, expertise, and passion
* Direct solutions for both apartment and web (omnichannel approach)
* Use the various Sezane & Octobre communication channels to develop your product knowledge
* Act as a role model by sharing your expertise with your team to help them develop their interpersonal skills and improve sales
* Provide constructive recommendations and suggestions to your Store Director as part of a continuous improvement approach
* Ensure the safety of people and property
Manage and develop your team
* Lead your team by motivating them and creating a positive and harmonious work environment
* Foster collaboration within the team and between managers
* Onboard and integrate new team members
* Plan field operations (monthly schedules) and ensure execution and follow-up of daily planning
* Guide and support each team member’s development by setting clear goals and monitoring progress
* Provide clear direction and ensure team members have the necessary resources
* Develop skills to meet Customer Service and Brand Image standards
* Identify high-potential employees, recruit and train, and establish succession plans with the Store Director
* Demonstrate managerial courage when supporting team members through challenges
* Share and circulate information effectively
* Maintain a 360 vision: continually optimize your team’s organization as part of a continuous improvement approach
Ensuring the brand image
* Ensure teams properly embody the brand (Dress code/Attitude)
* Maintain the apartment's good appearance
* Participate in collection implementation and ensure its follow-up
* Ensure merchandising standards are maintained throughout the day
* Ensure commercial opportunities are maximized through effective store management
* Follow fashion trends and monitor competitors
* Coordinate or contribute to the planning of in-store marketing events
Be accountable for operations and efficiency
* Have a strong command of Sezane’s policies, standards, and procedures
* Apply and ensure compliance with operational processes, particularly stock management through regular cycle counts and cash register procedures (e.g. end-of-day closing)
* Manage specific processes such as returns, exchanges, and reservations
* Oversee replenishment organization and deliveries (push flows)
* Ensure compliance with procedures regarding cash flow management and controlling
* Make sure all technical equipment is operational (cash registers, scanners, back-office tools), and report and follow up on any malfunctions
* Prepare and verify cash floats, perform cash pickups, and ensure end-of-day routines are properly followed
* Train team members on the use of cash registers, related procedures, and best practices to deliver an optimal customer experience
* Actively work to prevent shrinkage, administrative errors, and any financial losses
* Passionate about retail, you are committed to satisfying your customers through your sense of service and generosity
* Through your demeanor and proactivity, you are a conductor in the field and enjoy guiding your team by example
* You are skilled at supporting and developing your team members to ensure optimal customer service
* We are looking for an agile person with a bubbly and dynamic personality to successfully carry out all these missions
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