Overview
We are seeking a dedicated and enthusiastic Front of House Assistant to join our team. This role is essential in creating a welcoming environment for our guests and ensuring that their experience is exceptional from the moment they arrive. The ideal candidate will possess strong interpersonal skills, a positive attitude, and the ability to work efficiently in a fast-paced setting.
Shifts will vary between 11am-9pm, 12pm-finish, 3pm-finish, 5pm-finish. Weekend availability is essential. Flexibility in shift patterns highly preferred.
The same individual will be required to cover night porter shifts during periods of holiday or absence due to sickness. The night portering shifts are 9pm/10pm- 7am.
Responsibilities
* Greet and welcome guests upon arrival, providing a friendly and professional first impression.
* Providing excellent customer service in our restaurant and bar areas.
* Respond to guest enquiries and provide information about services, menus, and product information.
* Serving and taking orders for food and drink.
* Maintain cleanliness and organisation of the front of house area, ensuring it is presentable at all times.
* Collaborate with kitchen and reception to ensure smooth operations during service periods.
* Handle customer feedback and resolve any issues promptly and courteously.
* Handling and processing cash and card payments
* Carry out night time security checks and general cleaning of the hotel
* Checking in late night guest arrivals
* Serving residents of the hotel and assisting the Front of House team when required
Requirements
* Previous experience in a customer-facing role is preferred but not essential.
* Excellent communication skills with a friendly disposition.
* Strong organisational abilities and attention to detail.
* Ability to work well under pressure in a busy environment.
* Flexibility to work various shifts, including evenings and weekends. (Including bank holidays)
* A genuine passion for delivering outstanding customer service.
* Have a form of reliable transport.
If you are looking for an opportunity to be part of a dynamic team where you can showcase your skills while providing excellent service, we would love to hear from you
Job Types: Part-time, Zero hours contract
Pay: Up to £12.21 per hour
Expected hours: No more than 40 per week
Benefits:
* Discounted or free food
* Free parking
* On-site parking
Work Location: In person