Ey Responsibilities
* Provide Tier 3 technical support for complex network issues affecting live production systems, training platforms, and business services.
* Act as the highest level of escalation for network-related incidents and service outages.
* Diagnose and resolve advanced networking issues across cloud, on-premise, and hybrid infrastructure environments.
* Support incident, problem, and change management processes in accordance with ITIL service management practices.
* Lead root cause analysis and remediation activities for major network incidents.
* Maintain and optimise network performance, reliability, and availability across operational environments.
* Support network configuration, upgrades, patching, and vulnerability remediation activities.
* Work closely with infrastructure, cloud, and platform engineering teams to support system deployments and network integrations.
* Monitor network performance and security using monitoring, logging, and observability tools.
* Maintain accurate network documentation including topology diagrams, configuration records, and operational procedures
Essential Skills And Experience
* Proven experience providing Tier 3 network support within complex enterprise or operational environments.
* Strong expertise in networking technologies including routing, switching, firewalling, VPNs, and network security.
* Experience supporting cloud networking environments (e.g. Azure Virtual Networks, AWS VPCs).
* Knowledge of deployable satellite internet constellations (e.g. Starlink) or similar technologies.
* Knowledge of 4/5G network solutions and technologies.
* Experience diagnosing and resolving complex network issues across distributed or hybrid environments.
* Experience supporting container networking and service connectivity within platforms such as Kubernetes, Docker or OpenShift.
* Experience performing root cause analysis and leading resolution of major incidents.
* Familiarity with ITIL service management practices including incident, problem, and change management.
* Experience with network monitoring and observability tools (e.g. SolarWinds,
* Strong understanding of network security practices including segmentation, firewall rules, and secure connectivity.
* Relevant networking certification (e.g. CCNP or equivalent experience).
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