Overview
The Role
We’re looking for a Reservations Coordinator to join our team. The role reports directly to one of our Customer Excellence Managers and is part of our team based at the Commercial Hub in Crick (NN6 7XR). This is a six month fixed term contract.
In this role, you will be responsible for handling enquiries received via phone, email and other online channels, seeking to secure business on every interaction. You will play an integral part in maximising revenue and conversion of all group reservations opportunities for our hotel portfolio. You will be the first point of contact for customers; your goal will be to build connections with customers and deliver customer excellence by meeting their needs. It will also be vital to build and maintain relationships with all stakeholders, both internal and external.
Responsibilities
* Handle enquiries via phone, email and other online channels and strive to secure business on every interaction.
* Maximise revenue and conversion of all group reservations opportunities for our hotel portfolio.
* Serve as the first point of contact for customers and build connections to deliver customer excellence.
* Build and maintain relationships with internal and external stakeholders.
Who we’re looking for
* Results driven and customer focused with excellent verbal and written communication.
* Organised and able to prioritise workload.
* Willing to learn about our hotels across the UK and become conversant with facilities, services, and promotions to maximise hotel sales.
* Experience in hotel sales/reservations or a customer‑facing role is preferred; multi‑property exposure is a plus.
* Strong selling, meaningful conversations and relationship-building skills.
Next steps
A member of the Customer Excellence team will be in touch to understand what you are looking for in your next role. If successful at this stage, you will be invited for a face‑to‑face interview with a Customer Excellence Manager and to have a tour of the office.
Benefits
Our rewards package includes:
* Discounted hotel stays around the globe, with food and beverage discounts.
* Attractive discounts across major retailers, restaurants, and events.
* Free and unlimited access to Leisure Clubs (gym, pool, steam rooms).
* Personal and career development, including apprenticeships.
* 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice.
Who are Kew Green Hotels?
Kew Green Hotels is a rapidly expanding global company, with a diverse portfolio across several leading hotel brands. Our mission is to operate hotels which make us proud, and our values are: We Love To Pursue Outstanding; We Respect Our People And Communities; We Focus On Details; We Are Pragmatic.
If you share our values and you’re committed to doing work that you can be proud of, we would love to hear from you!
You can find out more about our mission and values, our history and more on our website at www.kewgreenhotels.com
Apply today – we look forward to hearing from you!
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