??3rd Line IT Engineer - MSP ?? Wolverhampton ?? Up to £50,000 Benefits ??? Managed Services Provider (MSP) The Role Join a fast-paced Managed Service Provider as a 3rd Line IT Engineer, where you'll handle complex technical escalations, deliver customer-facing projects, and support a wide range of technologies. You'll be the senior point of contact for tricky issues while driving infrastructure improvements for multiple clients. What You'll Do Act as 3rd line escalation for customer tickets across servers, networks, and cloud. Deliver MSP projects - migrations, upgrades, deployments. Support Microsoft 365, Azure, Windows Server, AD, and Intune. Configure/troubleshoot firewalls, switches, VPNs, routers. Work with VMware/Hyper-V in multi-client environments. Produce documentation and mentor junior engineers. Liaise directly with clients, ensuring excellent service delivery. What You'll Bring ? Strong MSP background - experience supporting multiple clients. ? Excellent knowledge of Microsoft stack (O365, Azure, AD, Intune). ? Hands-on with VMware/Hyper-V virtualisation. ? Networking/security knowledge (DNS, DHCP, TCP/IP, firewalls). ? Excellent communication - able to explain technical issues clearly to non-technical users. ? Proactive, organised, and customer-focused mindset. What's on Offer Salary up to £50,000 DOE. Exciting projects with varied technologies across multiple clients. Hybrid working options (client visits office home). Training & certifications to keep your skills sharp. Pension, holidays, and company perks. Ready to step up in your MSP career and take on a role where no two days are the same? ?? Apply today to be considered for the 3rd Line IT Engineer (MSP) position in Wolverhampton.