Join us at Barclays Business Banking as a Customer Service Advisor and make a real difference to our customers every day. If you have experience in customer service, retail, hospitality, or similar roles supporting customers, this is your opportunity to showcase your empathy and dedication. You will be the friendly face and first point of contact for our Retail Banking customers, providing face-to-face guidance and support.
As part of our Customer Care team, you'll work 5 days a week, including some weekends, with a starting salary of £26,500. Our comprehensive benefits package includes a pension plan, private medical insurance, life insurance, and income protection. We provide full training and a supportive team environment to help you succeed and grow.
Purpose of the role
To resolve customer queries/issues and personalise each interaction through multiple communication channels.
Accountabilities
* Personalise interactions across digital channels.
* Enhance digital capabilities when current technology is insufficient.
* Respond to inquiries, resolve issues, and handle client requests efficiently.
* Collaborate with internal stakeholders to meet client needs and ensure accurate, timely transactions.
* Support teams within business operations, including risk management, compliance, and collections.
* Comply with all regulatory requirements and internal policies.
Expectations for Analysts
* Meet stakeholder and customer needs through advice and support.
* Perform activities timely and to high standards, impacting related roles.
* Lead or supervise a team, supporting professional development and resource allocation.
* Demonstrate leadership behaviors: Listen and be authentic, Energise and inspire, Align across the enterprise, Develop others.
* Manage own workload, participate in projects, and ensure work quality.
* Manage risk and strengthen controls within work areas.
* Build understanding of team contributions to broader objectives.
* Develop expertise and make informed judgments.
* Communicate sensitive information effectively.
* Build relationships to identify and address customer needs.
All colleagues are expected to embody Barclays' values: Respect, Integrity, Service, Excellence, and Stewardship, and to demonstrate the Barclays Mindset: Empower, Challenge, and Drive.
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