Main purpose of job
To be responsible to the Bereavement Administration Manager, through the Senior Cemeteries Administrator, for the work in a site-based cemetery office or in the central public office (Cecil Ward Building) as required.
To provide clerical and administrative support to ensure the service meets its objectives in a cost efficient and effective manner.
To respond to enquiries and complaints from the public and representatives from the bereavement industry; providing practical advice and front line customer support as required, in a sympathetic and dignified manner.
Summary of responsibilities and personal duties
1. To assist in the end-to-end administration of the council's cemeteries and crematorium including, but not limited to:
* City Cemetery, Falls Road;
* Dundonald Cemetery, Upper Newtownards Road;
* Roselawn Cemetery, Ballygowan Road, Crossnacreevy;
* Crematorium, Roselawn Cemetery; and
* Cemeteries/Crematorium Central Office - Cecil Ward Building.
In particular for assisting in the booking, recording and processing of statutory documentation for burials and cremations; includes key-holding duties at site offices.
1. To respond to enquiries and complaints from the public and representatives from the bereavement industry, providing front line customer support as appropriate, in a t...