Job Introduction
Location: Rainham (KENT)
Contracted Hours Available: 8
We’re on the lookout for a friendly and upbeat Team Leader to bring energy, positivity, and great vibes to our store!
In this role, you’ll be right at the heart of it, supporting your Store Manager, keeping the team motivated, and ensuring every customer leaves with exactly what they came in for (and a smile to go with it). When your Store Manager is away, you’ll step up and keep things running smoothly with confidence and care.
Role Responsibility
You’ll play a key role in the day‑to‑day running of the store—creating great customer experiences and driving commercial success. You’ll lead by example, showing what great service looks like and bringing the Card Factory Way to life. Along the way, you’ll help others grow while continuing to build your own skills. With your energy and commercial know‑how, you’ll drive store initiatives, keep communication flowing, and create a positive, inclusive vibe. By keeping an eye on the numbers, you’ll help make sure everything’s running smoothly and the team is thriving.
The Ideal Candidate
What we’re looking for:
* Good leadership skills people want to follow—positive, proactive, and full of energy.
* Curious by nature, always learning, and eager to see the bigger picture.
* Making space for everyone’s voice, listening with intent, and building a team where people feel they belong.
* Stepping up, staying flexible, and setting the tone by getting things done.
* Being fair, open to feedback, and thoughtful in making decisions.
* Genuinely caring about people, supporting growth, and creating a positive team vibe.
Company & Benefits
Card Factory is the UK’s leading specialist retailer of greetings cards, dressings, and gifts with over one thousand stores across the UK and Ireland. In 2020 we launched an exciting 5‑year business strategy, including our vision of becoming a true Omni‑channel retailer. This strategy sees significant investment into our colleagues across the business, creating multiple opportunities to join a fast‑paced environment and be part of our exciting journey.
In return, we offer a wide range of benefits to support your physical, mental, and financial wellbeing.
* Pension
* 15% Card Factory colleague discount in-store and online
* Save As You Earn scheme
* Financial Wellbeing Support
o Financial Education Tools
o Salary Advance
* Seasonal incentive schemes
* Retail Management Apprenticeship Programmes with local providers and a virtual internal network for learning together
* Discounted gym membership, mobile phone contracts, and car leasing
* Discounts across 100’s of UK retailers
* Employee Assistance Programme – access to tools to support mental, physical, and financial wellbeing
* Enhanced Maternity, Paternity, and Adoption leave
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