The Role
Posturite has developed long-standing relationships with many FTSE clients and government bodies as the leading UK provider of ergonomic services. With a turnover in excess of £40m, we need to engage with these clients regarding unpaid invoices due to oversight or errors. As the business grows, we are expanding our team to add resource, joining a team of 5 Credit Control Assistants to chase debt owed and resolve invoice queries.
Key Responsibilities
* Call companies to inform them of outstanding debts and chase for payment
* Handle credit control queries via phone
* Resolve hardcopy queries received via post
* Minimize duplications by liaising with customer services and investigating efficiently
* Send copy invoices as requested
* Amend invoices with incorrect details
* Send out statements at the start of each month
* Maintain monthly communication with Sales Account Managers to understand accounts and overdue invoices, ensuring correct debt collection letters are sent
* Input and reconcile payments daily on Microsoft Navision, matching figures with daily banking reports
* Allocate payments to correct accounts
* Follow policies and procedures diligently, reporting breaches to your team leader
What You'll Bring
* A team player committed to providing the best outcomes for clients
* Strong attention to detail
* Accurate, fast keyboard skills
* Excellent verbal and written communication skills
* Methodical approach with minimal errors
* Strong organizational skills
* Ability to use initiative
* Excellent time management skills
* Ability to manage weekly tasks effectively
* A proactive attitude towards resolving issues
* Positive outlook and upbeat attitude
Technical Experience
* Proficient in Microsoft Office 365
* Experience in a credit control environment
* Strong Excel and analytical skills
* Knowledge of Credit Hound or similar systems
* Experience chasing debts via email and phone
* Ability to operate across multiple systems
* Team player focused on delivering optimal outcomes
* Attention to detail
* Excellent verbal and written communication skills
#J-18808-Ljbffr