Service Desk Engineer
Get AI-powered advice on this job and more exclusive features.
About Sota
Sota is more than a technology provider, we’re a trusted partner committed to delivering exceptional service and innovative solutions across a wide range of technologies. Our mission is to ensure every customer experience exceeds expectations. We pride ourselves on being at the forefront of digital transformation, helping businesses thrive in an ever‑evolving tech landscape.
About the Role
Join a team where customer experience is everything. This role is your opportunity to make a real impact by providing first and second‑level technical support that keeps businesses running smoothly. You’ll manage problems and requests across diverse technologies, ensuring compliance with company policies while driving continuous improvement in service quality. Every interaction is a chance to showcase Sota’s values and deliver excellence.
Responsibilities
* Active Directory Administration
* Networking: TCP/IP, DNS, DHCP, VPN
* Routers, Switches, Firewalls, Wireless
* Email, Antivirus & Backup solutions
* Manage incidents and requests against defined SLAs.
* Collaborate with colleagues to resolve complex issues and share knowledge.
Required Skills
* Strong technical foundation in Microsoft and networking technologies.
* Hands‑on experience with hardware and software troubleshooting.
* Ability to adapt and learn quickly in a fast‑paced environment.
* Exceptional customer service and communication skills.
* Problem‑solving mindset with attention to detail.
* Team player committed to quality and continuous improvement.
What We Offer
* Competitive salary and benefits.
* Opportunities for career progression and professional development.
* A culture that values innovation, collaboration, and customer success.
Equal Opportunity Statement
Sota is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace.
Seniority level
Associate
Employment type
Full-time
Job function
Engineering and Information Technology
Industries
IT Services and IT Consulting
Locations
* Dartford, England, United Kingdom 2 months ago
* Gravesend, England, United Kingdom 4 weeks ago
* Maidstone, England, United Kingdom £40,000.00‑£45,000.00 14 hours ago
* Dartford, England, United Kingdom 2 weeks ago
* Paddock Wood, England, United Kingdom 1 day ago
#J-18808-Ljbffr