Service Desk Analyst
Application Deadline: 31 October 2025
Department: [SBSS] IT Service Delivery
Employment Type: Permanent - Full Time
Location: East Grinstead
Compensation: Up to £32,250 / year
Description
The team are passionate about IT and pride themselves on outstanding service and fantastic communication. This is a great opportunity if you are looking for a career where you will continue to learn and develop your Service Desk knowledge.
If you have experience in a Service Desk team and are looking for your next career move, then apply today!
What you'll be responsible for:
* Provide 1st and 2nd line IT technical support
* Ensures all tickets are logged, prioritised and resolved within SLA.
* Handle all queries professionally and efficiently, maintaining a high degree of customer service
* Ensure IT processes are followed at all times
* Provide hardware and application support
* Ensure tickets are escalated when required to the relevant person / team.
* Create and maintain process and procedure documents
* Maintain user security on all systems
* Assist with Infrastructure tasks
* Assist with IT projects
* Manage the local site IT asset inventory
* Attend site visits at company premises when required
What you'll need:
* 2nd line IT support experience
* Reliable, enthusiastic and be able to demonstrate this in your day to day activities
* Focused and able to work in a methodical way in a busy office environment
* Self-motivated to achieve targets as well as being able to work alongside others as part of a team
* Experience with all Microsoft desktop operating systems and office suite
* Experience with Microsoft Remote Desktop Services (RDS)
* TCP/IP networking skills experience (LAN, WAN, Wi-Fi)
* Knowledge of Active Directory (AD)/Azure AD
* Good understanding of PC hardware and software set-up and configuration
* Excellent telephone manner
* Excellent written communications
Our Benefits
* Hybrid working – 2 days in the office and 3 days working from home
* 25 days annual leave, rising to 27 days over 2 years’ service and 30 days after 5 years’ service. Plus bank holidays!
* Discretionary annual bonus
* Pension scheme – 5% employee, 6% employer
* Flexible working – we will always consider applications for those who require less than the advertised hours
* Flexi-time
* Healthcare Cash Plan – claim cashback on a variety of everyday healthcare costs
* Electric vehicle – salary sacrifice scheme
* 100’s of exclusive retailer discounts
* Professional wellbeing, health & fitness app - Wrkit
* Enhanced parental leave, including time off for IVF appointments
* Religious bank holidays – if you don’t celebrate Christmas and Easter, you can use these annual leave days on other occasions throughout the year.
* Life Assurance - 4 times your salary
* 25% Car Insurance Discount
* 20% Travel Insurance Discount
* Cycle to Work Scheme
* Employee Referral Scheme
* Community support day
#J-18808-Ljbffr