Techniche Global are supporting an engineering company to appoint a Technical Support Engineer. This role will be supporting our client’s customers (primarily B2B industrial customers) with guidance, product advice and support. Our client is seeking someone who is technically minded, with a background in either engineering, technical products, materials or an understanding of products variances from a lab/testing perspective.
Salary: £35-40k per annum plus benefits
Location: Winchester- 100% onsite (occasional travels across the UK and Europe)
Duration: perm/ full-time
Requirements: LRTW, Full driving license
Key responsibilities:
Technical Support
UK & European business support – provide extensive technical support and backup to UK & European distributor network – via phone, email and in person - visiting distributors, training staff and attending joint customer visits
Technical service projects and supportive technical data generation, developing and implementing testing programs
Maintaining and populating central knowledge database for product and application information which can be easily accessed by The Company’s staff
Updating, populating and maintaining Company’s master data file
Availability for site visits to support Company’s sales staff technically
Manning technical helpline telephone and tech. support inbox
Updating CRM database, forwarding sales leads to relevant salespeople and distributors
Preparation of presentations and materials
Hosting webinars and training sessions and hands-on demonstrations
Handling of product quality complaints
Exhibition stand manning as required
Assistance in promotional video filming activities Quality Control
Arrange QC cover to ensure adequate coverage on days that the QC technician is unavailable, and cover during sickness or holidays Document Control
Creation and control of technical datasheets
Writing of technical articles and product PR in collaboration with marketing department
Technical content creation for blog, brochures, distributor website etc. supporting marketing activities
Creation of case studies, application profiles and product sales tools Business Innovation
Identify and attend relevant conferences and exhibitions
Identify and attend relevant training courses to enhance skills General
Housekeeping audits
Cleanliness & tidiness of working environment and site
Accident-free working Qualifications and Education Requirements
Science-based degree, engineering background
Good working knowledge of MS Office suite
Full driving license