In a nutshell
The Head Housekeeper plays a vital role in ensuring Together Travel guests receive an exceptional first impression of our contemporary lodges and apartments at John O’Groats. Leading by example and maintaining outstanding attention to detail, you will ensure every residence is presented to the highest standard while escalating any maintenance or Health & Safety concerns to the site management team.
This is a hands‑on leadership role in a unique and remote coastal setting, forming a key part of a close‑knit team delivering genuine Highland hospitality.
Please note, this is a live‑in position and residence on‑site is a requirement of the role. Accommodation is provided, inclusive of utility bills.
Key Responsibilities
* Take full responsibility for departure cleans and pre‑arrival inspections, ensuring residences consistently meet required standards.
* Conduct spot checks during cleans and elevate maintenance or Health & Safety issues promptly.
* Lead and support the housekeeping function on site, setting clear expectations and maintaining high performance standards.
* Deputise for the General Manager in their absence, taking operational responsibility where required.
* Manage stock levels of cleaning materials and linen, ensuring supplies are ordered and controlled effectively.
* Maintain excellent hygiene standards through correct product use and regular refresh of cleaning materials.
* Ensure all areas of each residence are presented to a pristine standard, including bedrooms (fresh, unmarked linen), bathrooms (thoroughly cleaned and stocked), kitchens and appliances (cleaned inside and out with periodic deep cleans), flooring, internal windows, porches/decks, and fires where applicable.
* Report damaged linen, property concerns, or external cleaning issues promptly to management.
* Respond positively and efficiently to guest housekeeping requests, keeping guests informed throughout.
* Act as an ambassador for Together Travel, maintaining professional presentation and adhering to company policies and procedures.
About John O’Groats
The John O’Groats site offers contemporary lodges and apartments in one of the UK’s most striking coastal locations. Guests travel from around the world to experience the far north of mainland Britain, drawn by dramatic landscapes, open skies, and the unique character of the Highlands.
The site is operated by a small, dedicated team supported by the wider national portfolio. John O’Groats is a beautiful but remote destination, requiring reliability, adaptability, and a positive, hands‑on approach — particularly during seasonal peaks and changing weather conditions.
This is not a desk‑based role. You will be actively involved in the daily operation of the site, supporting accommodation checks, guest arrivals and departures, and maintaining exceptional standards throughout. For the right person, this position offers responsibility, variety, and the opportunity to work in a truly unique and rewarding setting.
About You
You will have previous housekeeping experience within hospitality, with a strong understanding of high presentation and cleanliness standards.
You will have experience supervising or leading a team, or be ready to step into a leadership role, with the confidence to give direction, coach others, provide constructive feedback, and uphold high performance standards.
Organised and proactive, you take pride in your work, communicate professionally with guests and colleagues, and are comfortable deputising for the General Manager when required.
Most importantly, you are hands‑on, willing to support cleaning duties as needed, enjoy a varied guest-facing role, and are comfortable working in a rural environment. A valid driving licence is required.
Your application goes directly to the employer. No agencies. No nonsense.
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