Overview
Customer Service Agent
Location: West Bromwich (Hybrid)
Salary: £24,297 Full Time
Hours: 35 hours per week - 08:30am–18:00pm Monday – Friday and 08:30am–12:30pm on Saturdays (Saturdays on a rota basis)
Contract Type: Annualised contract
We’re made for each other
At the West Brom, we know solid futures don’t happen overnight. Whether customers are looking to own their first home or have savings they can rely on, we’ll help them build the life they want bit by bit. We’re focused on the customer experience and will do the right thing, not just the easy thing. Whatever your role, you’ll put the customer at the heart of everything you do and make a positive lifelong impression.
What you’ll be doing
* Providing a service so good that our customers tell their friends and family about us.
* Being there when our customers need us in a way which suits them. You’ll mostly be chatting to our customers on the phone, by email and on live chat.
* Working on customers’ accounts with care.
* Making outbound contact to keep our customers updated.
* Handling queries with confidence whether it’s about our products, services, or anything else customers need.
* Being there with a positive attitude to help customers whether they’re looking for their first home or to build up savings they can rely on.
What we’re looking for
* Someone who shows up every day with a positive, helpful, and supportive attitude and makes a heartfelt impression on our customers.
* A customer centric person who holds a genuine interest in customers and their needs.
* An infectious team spirit who’s ready to collaborate and share ideas.
* A calm, clear, and confident communicator who can get their point across, as well as making other people feel heard.
* Empathy: you’ll need to listen, understand, and offer support to all our customers, as well as your colleagues.
* Flexibility: there’ll be times when we’ll need you to step up to help your team and other teams, especially during busy times.
* Tech-savvy – you’ll need to be able to use a computer and work around our systems once we’ve shown you the ropes.
* Previous experience delivering great customer service.
* A curious mindset, you’ll be ready to learn and grow, open to challenges and developing new skills.
We Value a diverse range of skills and experiences here at the West Brom. Even if you don’t meet every single requirement listed, if you’re passionate about the role we still encourage you to apply.
What’s in it for you
* Development opportunities with a focus on promoting from within where possible.
* Holiday starting at 175 hours (25 days) plus bank holidays, with the option to buy or sell up to 5 days per year.
* 2 paid volunteering days per year.
* Pension scheme starting at 5% contribution from you and 7% from us, with matched contributions up to 10.6%.
* Enhanced maternity, paternity and adoption leave with paid fertility treatment, neonatal and pregnancy loss leave.
* Life assurance provided by the Society at 4 times your salary.
* Yearly performance-related pay and pay review.
* Private medical insurance discounted with time; option to include family members.
* Salary Sacrifice Electric/Hybrid Car Scheme.
* Perkbox account with 24/7 access to perks, benefits, discounts, wellbeing tools and more.
* Flexibility in working options and wellbeing support.
Why choose the West Brom?
We’ve been named one of The Sunday Times’ Best Places to Work. We value a warm, inclusive and supportive culture and the wellbeing and growth of our people. When you join us, you’ll belong and build a career that works for you.
We’re a Disability Confident Leader and encourage disabled applicants and all from diverse backgrounds to apply. We’ll adjust our recruitment journey where needed and offer a guaranteed interview to disabled applicants who meet what we’re looking for. If you need any support with applying to one of our roles, contact careers@westbrom.co.uk.
Do it today and click apply!
*Please note – We reserve the right to withdraw our adverts earlier than the original published expiry date; if you’re interested, please submit your application as soon as possible.*
Head Office: 2 Providence Place West Bromwich B70 8AF. www.westbrom.co.uk The West Brom is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. Register no. 104877. ‘the West Brom’ is a trading name of West Bromwich Building Society.
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