This role is a 12-month Fixed Term Contract.
About us
Tower Hamlets is one of London’s most diverse and vibrant boroughs, known for its creativity, enterprise, and cultural life. Covering just eight square miles, it offers a unique mix of challenges and opportunities for impactful work. We are committed to rapid change and improvement, fostering a workplace where collaboration, passion, and pride thrive. We offer a generous annual leave package, a competitive pension scheme, and flexible working arrangements.
Job Overview
We are seeking a dedicated professional to provide timely and coordinated responses to complaints, member enquiries, and Ombudsman investigations, ensuring all deadlines are met. You will develop strategies to enhance our service, working closely with advocates and other professionals. Your role will include championing best practices, building strong partnerships, and managing general correspondence and complex enquiries, all in line with the Council’s Customer Promise, to deliver high standards of service to our community.
Our Vision and Values
Tower Hamlets aims for its residents to be aspirational, independent, and to have equal access to opportunities. We strive to be a borough that residents are proud of, a place they love to live in, and a dynamic, outcomes-based council that uses digital innovation and partnership working to meet changing needs. We value our TOWER principles: Together, Open, Willing, Excellent, Respect.
Equality and Diversity
We have a zero-tolerance approach to discrimination based on race, sex, disability, age, religion or belief, sexual orientation, gender reassignment, marital status, civil partnership, gender identity, gender expression, pregnancy, and maternity. We are committed to employing a diverse workforce that reflects these groups and to eliminating discrimination and disadvantage caused by social and economic circumstances.
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