We are looking for an enthusiastic and welcoming Receptionist to join our team at Whorral Bank hospital. You will play a vital role in welcoming clients and their pets, handling queries, processing payments, and managing bookings both face-to-face and via telephone. The role is busy, engaging, and involves varied duties. Due to the urgent and emergency nature of some work, it can sometimes be stressful and emotional.
About the rota
You will work on a shift basis to cover our opening hours at Whorral Bank, which are 8am-8pm Monday to Thursday and 8am-6.30pm on Friday. A Saturday shift on a rotational basis is also required.
Applicant Requirements
A proactive attitude is essential. You should have a proven track record in delivering exceptional client service, demonstrate good computer literacy, multitasking ability, and adapt to a fast-paced environment. A full driving license is required due to the locations of our branches. The role may involve lone working, so you should be capable of working well both independently and as part of a team, following all health and safety and compliance procedures.
Want to know more about us?
We are a mixed animal practice with an interest in exotics. Our large, purpose-built hospital is located on the outskirts of Morpeth, Northumberland, in a semi-rural setting close to coast and countryside, with seven branch surgeries. We have a large team of vets, nurses, and six VCA's. Our team is close-knit, with a wellbeing team and regular social and charitable events.
Benefits
* 6.6 weeks of annual leave
* Additional leave for your birthday, added to your holiday allowance
* Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental, and surrogacy pay
* Cycle-to-work scheme
* Employee wellbeing initiatives
* Non-accidental injury support
* Learning and development opportunities via the IVC Evidensia Academy
* Pawsome Benefits - discounts and cashback with hundreds of retailers
* Pension scheme
* Discounted staff pet care
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