Duty Manager
Workplace Duty Manager - Lloyds Banking Group, City of London CampusEmployer: MitieLocation: Lloyds Banking Group - City of London CampusReports to: Regional Front of House ManagerSalary: Up to £42,000 per annumWorking Pattern: Monday to Friday, regular shifts 1pm -10pm
About the RoleStep into a pivotal leadership position as Workplace Duty Manager at one of the UK's most prestigious corporate campuses. You'll be the on-site authority, ensuring flawless operations and an exceptional workplace experience. In this role, you'll combine strategic oversight with hands-on leadership - setting standards, inspiring teams, and making critical decisions to keep services running seamlessly. When senior management is away, you'll take full responsibility for all services, acting as the go-to leader for staff, clients, and stakeholders.
Key ResponsibilitiesAs Duty Manager, your responsibilities will span leadership, operational excellence, and client engagement. You will:
-Lead & Motivate Teams: Supervise Guest Services, Lobby & Roving Ambassadors, Housekeeping, and Security teams. Drive performance through clear direction, coaching, and recognition, ensuring every team member delivers a five-star experience.
-Act as the Decision-Maker: Be the first point of escalation for operational issues, service failures, and client concerns. Make confident, informed decisions under pressure to maintain service continuity.
-Manage Stakeholder & Client Relationships: Build strong, professional relationships with client representatives and key stakeholders. Communicate proactively, resolve issues quickly, and ensure expectations are consistently exceeded.
-Responsible Person On Site: Assume full accountability for all services in the absence of the Facilities Manager and Regional Front of House Manager. This includes managing critical incidents, coordinating responses, and ensuring compliance with all standards.
-Event Space Leadership: Oversee the readiness of meeting rooms and event spaces for the next day. Ensure AV/IT systems are functional, layouts meet client requirements, and porterage tasks are completed.
-Operational Planning: Create and manage staff rotas, monitor attendance, and handle last-minute staffing changes. Maintain accurate records for absence reporting and ensure resource allocation meets service demands.
-Contractor Coordination: Arrange urgent contractor call-outs for building issues or technical failures. Liaise with suppliers to ensure timely resolution and minimal disruption.
-Collaborate for Success: Work closely with the Facilities Manager to anticipate and resolve client concerns, address building failures, coordinate urgent contractor call-outs, and manage escalations swiftly and effectively—ensuring uninterrupted operations and a premium service experience.
-Champion Safety & Compliance: Lead health and safety practices across all service areas. Respond to incidents, conduct risk assessments, and report deficiencies promptly.
-Drive Continuous Improvement: Identify opportunities to enhance service delivery, streamline processes, and introduce innovative solutions.
-Team Development: Deliver Toolbox Talks, training sessions, and inductions. Support recruitment and mentor team members to build future leaders.
-Promote Inclusion & Culture: Foster a positive, inclusive environment that values diversity and encourages collaboration.
What We're Looking For
-1-2 years' leadership experience in duty management or supervisory roles within high-end hospitality or corporate environments.
-Strong communication, influencing, and stakeholder management skills.
-Proven ability to resolve complex issues under pressure.
-Professional presentation and exceptional attention to detail.
-Proficiency in Microsoft Office and visitor/space management systems (e.g., Condeco, ProxyClick).
-SIA certification (or willingness to obtain).
-Comfortable using wearable/mobile tech (radios, tablets).
-Ability to manage high volumes of queries across multiple platforms.
Our Values
-Lead by example and inspire growth.
-Act with integrity, professionalism, and passion.
-Embrace innovation and continuous improvement.
-Commit to health, safety, and environmental standards.
-Champion diversity and inclusion.
What's in it for You
-Competitive salary up to £42,000 per annum.
-Monday to Friday schedule.
-25 days annual leave plus bank holidays.
-Pension scheme.
-Training and development opportunities.
-Employee recognition and reward programmes.
-Access to wellbeing and assistance services.