The IT Technician – Level III is a senior-level support role responsible for delivering Tier III technical support, serving as an escalation point, and ensuring the reliable operation of IT systems and infrastructure. This position combines advanced technical expertise with mentorship responsibilities and oversight of helpdesk operations.
Key Responsibilities
* Provide Tier III support for hardware, software, and system-related issues
* Prioritize and support technical requests from senior leadership
* Act as the primary escalation point for helpdesk tickets
* Mentor and train Level I and Level II IT Technicians
* Install, configure, image, and test hardware and software across corporate environments
* Administer enterprise platforms such as Microsoft 365, Okta, Sophos, and door access systems
* Maintain and enforce IT standards for desktops and laptops
* Monitor helpdesk operations and manage ticket queues
* Manage IT inventory and asset tracking, including workstations, printers, and mobile devices
* Coordinate and assign IT deployments
* Oversee device re‑imaging and mobile device management (MDM)
* Support ongoing IT initiatives and perform additional duties as required
Required Skills and Qualifications
* Strong knowledge of Microsoft Windows operating systems and Microsoft Office Suite
* Hands‑on experience in a corporate IT environment
* Ability to troubleshoot hardware (desktops, laptops, printers, phones), software, and networking issues
* Experience serving as an escalation point for technical support
* Solid understanding of IT systems and infrastructure
* Strong communication and customer service skills
* Ability to support a wide range of office and networking equipment
Preferred Qualifications
* A+, Network+, or similar certifications
* Three or more years of corporate IT experience
Required Education and Experience
* Two or more years of corporate IT experience
Supervisory Responsibility
* Provides informal supervision, training, and mentorship to junior technicians
Work Environment and Physical Requirements
* Office‑based role using standard IT and office equipment
* May require standing, walking, lifting, and equipment setup
* Ability to lift up to 50 lbs
* Company‑issued mobile phone (usage agreement required)
Travel Requirements
* Occasional travel for special projects
* Potential rotation between local office locations
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