Ophthalmology Support Failsafe Officer
The closing date is 24 March 2026
Primarily based at Nene Park Outpatients with occasional cover/support as required across sites. The post holder will provide essential support to the High Impact Intervention (HII) pathway and act as a Failsafe officer for Ophthalmology, with primary base at Nene Park. The role is crucial in ensuring the timely preparation of clinical notes, coordination of appointments and failsafe checks for patients on the HII pathway.
Main duties of the job
HII Pathway Support: o Ensure all notes and diagnostic results are available in advance of HII clinic appointments. o Liaise with clinicians and diagnostic teams to flag missing information or chase outstanding reports. o Track patient pathways and follow‑up requirements as per clinical instruction.
Booking & Scheduling: o Provide failsafe support for allocated clinics. Ensuring clinic numbers are maintained at a level that is safe for both patients and staff, including cancelling and rebooking patients where necessary. o Book short‑notice HII appointments when required, often at short turnaround times. o Monitor appointment availability and work with the booking team to ensure all HII slots are filled promptly. o Support the coordination of patient communications regarding appointments, cancellations, or rebooking.
Failsafe Duties: o Carry out failsafe checks to ensure no patients are lost to follow‑up and that key clinical actions are completed. o Record and elevate any breaches or issues in accordance with local SOPs and Trust policies. o Maintain accurate records of patients on the HII/failsafe database.
About us
Please submit your application as soon as possible as we reserve the right to close adverts once we have received sufficient applications
Kettering General Hospital NHS Foundation Trust is on an exciting journey with all of our divisions committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered a Group Model with neighbouring Northampton General Hospital NHS Trust and become University Hospitals of Northamptonshire (UHN). As part of this collaborative approach, there may be a requirement for you to work across both the Kettering and Northampton hospital sites, depending on the needs of the service.
Our Excellence Values
* Compassion
* Accountability
* Respect
* Integrity
* Courage
We want to recruit the best people to deliver our services across UHN and help to unleash everyone's full potential.
UHN encourages applications from people who identify from all protected groups. We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.
We recognise the valuable contribution that the Armed Forces community make to our organisation. We have signed the Armed Forces Covenant and achieved Silver Award under the Armed Forces Employer Recognition Scheme.
We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for UHN.
Job responsibilities
For further details on the main responsibilities and duties of this role, please refer to the attached Job Description and Person Specification.
Person Specification
Education, Qualifications
* Proficiency in Microsoft software
* Educated to GCSE level or equivalent in English
* Demonstrated experience in an administrative or clerical role, preferably within a healthcare setting.
* Experience using hospital systems such as Careflow, or similar patient administration systems.
Knowledge and Experience
* Previous experience working in an administrative or clerical role, ideally within the NHS or healthcare setting.
* Understanding of patient pathways, including booking, tracking, and follow‑up processes.
* Understanding of patient pathways, including booking, tracking, and follow‑up processes.
* Proven experience in a healthcare administrative setting.
* Working knowledge of failsafe processes or High Impact Intervention (HII) pathways in a clinical environment.
Skills
* Excellent organisational skills with the ability to manage conflicting priorities and work to tight deadlines.
* Effective verbal and written communication skills, with the ability to communicate clearly and professionally with staff, patients, and external partners.
* Proficiency with IT systems: e.g. Excel, Word, Outlook, and relevant database systems (e.g. Medisoft, EPR, Medway).
* Ability to interpret and act on clinical instructions or outcomes to support failsafe tracking and follow‑up.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Kettering General Hospital NHS Foundation Trust
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