We are looking for a Mentor Services Coordinator to support our volunteer mentors in the South East of England consisting of Hertfordshire, Surrey, North London and West London.
About the role
Our Mentor Services Coordinators are the main point of contact for volunteer mentors throughout their journey with MCR - from their initial enquiry and onboarding, to ongoing support once they are matched with a young person. They carry out in-depth interviews with prospective mentors, arrange training, and coordinate DBS and reference checks, ensuring the entire process is as smooth and well-supported as possible.
Key responsibilities:
* Providing excellent customer service to prospective and existing mentors using strong communication skills on the telephone, in virtual meetings, by email and sometimes in person
* Ensure all of our volunteer mentors are individually supported and fully engaged at every stage of their mentor journey
* Manage DBS checks and support the ID verification process
* Conduct mentor one-to-one conversations and facilitate mentor training sessions and other mentor engagement activities.
About you
* Customer service experience
* Based in the South East of England and able to travel to the Stevenage office 2 days a week
* Experience of or strong interest in working or volunteering in the charity or third sectors
* An understanding of young people and educational settings
* People person with excellent communication and listening skills and empathy
* Well organised with great administrative skills and attention to detail
* Excellent desktop and database skills
About us
MCR Pathways is an award-winning charity established in Glasgow in 2007. Our mentoring programme is now delivered in schools across the whole of Scotland as well as South East England. We are delighted that we are now launching the MCR programme in the North East of England and we are committed to helping the region s most vulnerable young people gain self-confidence, identify their skills and recognise and fulfil their potential. Our vision is for all young people to experience equality of education outcomes, career opportunities and life chances. Our mentoring programme has profound impacts on school pupils in their confidence, wellbeing and post-school progression. MCR Mentors are volunteers who make and experience a life-changing difference. You will be joining a friendly and supportive team who love what they do and enjoy working with each other. We model our values and many of us are also mentors ourselves.
Benefits of working for MCR Pathways include: 33 days annual leave in first year rising to 38 days from 2nd year of employment, 7% Employer Pension Contribution, additional day off for your birthday, Life Assurance - 4 x salary, Employee Assistance Programme.