TENANCY SUSTAINMENT OFFICER
(THREE POSTS – Full Time & Part Time)
Are you passionate about supporting people to maintain stable homes and thrive in their communities?
We’re seeking Tenancy Sustainment Officers to join our Health and Wellbeing (Housing Support) team, where you’ll play a key role in preventing tenancy breakdown by providing practical, person-centred support to tenants who may be facing complex challenges.
You’ll work closely with tenants, colleagues and partner organisations to provide early intervention, advocacy and guidance that helps people overcome barriers, manage their tenancies successfully and build long-term stability.
Your work will include:
* Providing compassionate, practical, person-centred support to help tenants with complex needs sustain their tenancies
* Assessing needs, developing support plans, and reviewing progress to achieve positive outcomes, demonstrating accountability in delivering high-quality support
* Supporting tenants with income maximisation, benefits, debt, and budgeting, using a solution-focused approach
* Working collaboratively with colleagues and partner agencies to coordinate support and make referrals
* Delivering trauma-informed support in homes, offices, and the community while managing your own caseload
* Identifying and reporting safeguarding concerns, tenancy issues, repairs, and health and safety risks, showing courage in addressing complex challenges
* Encouraging tenants to access community services to improve wellbeing and independence
* Maintaining accurate records and ensuring compliance with relevant legislation and safeguarding responsibilities
If you have experience in housing, tenancy support, financial inclusion, or a related role, and can help people sustain their homes, we would love to hear from you. You’ll bring strong communication skills, empathy and a practical, values-driven approach, building trusted relationships with tenants and partner organisations.
Why join us?
As well as being part of a supportive team delivering meaningful work that directly impacts our communities, we offer a supportive and rewarding working environment along with a wide range of benefits, including:
* Excellent learning and development opportunities
* Access to the Local Government Pension Scheme (LGPS) and Additional Voluntary Contribution (Shared AVC) Scheme
* Agile and Flexible working options
* Generous annual leave starting at 25 days, rising to 30 days after five years’ service, plus 8 days public holidays (pro rata for part-time), with the option to purchase additional leave
* Family friendly policies and Flexible Bank Holidays
* Confidential wellbeing support through our Employee Assistance Programme and Your Care wellbeing platform
* Staff reward and recognition framework, including an annual staff awards ceremony
* Professional Membership Fees paid for, dependent on role
* Salary sacrifice schemes including Cycle to Work, Gymn Membership and Home & Electronics
* Lifestyle Savings with over 750 discounts from the UK’s leading retailers, restaurants, supermarkets, attractions and more
* Free swimming at CCC swimming pools
* Subsidy for public transport
* Relocation Assistance may be payable in approved cases
* Annually negotiated pay and award progression
Hours
We currently have three vacancies available, two full time and one part time.
The full-time roles are 37 hours a week, and the part time is for 29.5 hours a week.
However, if you believe you have the skills and experience to join us and would like to discuss different working patterns, please do get in touch.
Contract
Permanent
Salary
£37,280 to £41,771 per annum (City Pay Band 5), pro rata for part time.
Location
The main office base is in Cambridge (with travel around the City as service needs dictate) but you can also balance this with working from home.
More Information
You can find out more information about Staff Pay and Benefits, Working for the Council, our Values & Behaviours, Equality & Diversity in Recruitment or Our People & Culture Strategy.
If you would like an informal chat, please contact zayla.hoskinkeeley@cambridge.gov.uk or michelle.davies@cambridge.gov.uk.
Application Process
To be considered for this role, please visit www.cambridge.gov.uk/careers for ‘Our Vacancies’. You can follow the on-screen instructions to ‘Apply Online’ and submit an application.
Cambridge City Council is an Equal Opportunity employer and embraces diversity, creating an inclusive environment for all employees.
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