Practice Group / Department: IT Operations Job Description We're Norton Rose Fulbright - a global law firm with over 50 offices and 7,000 employees worldwide. We provide the world’s preeminent corporations and financial institutions with a full business law service. At Norton Rose Fulbright, our strategy and our culture are closely entwined. We know that our expansion will mean little unless it is underpinned by truly global collaboration and we understand that pioneering work only takes place when our people have room to move and think beyond boundaries. As well as the relevant skills and experience, we're looking for people who are innovative, commercial and value the work that they do. The Role We are seeking an experienced Level 3 Infrastructure DevOps & Cloud Engineer to join our team. The ideal candidate will bring deep and broad expertise across Microsoft technologies and cloud platforms, with a strong emphasis on Azure. This role requires excellent communication skills and a solid background in Windows Server Administration, as it includes providing tier 3 support for on‑premise infrastructure. Our environment supports office from London to Tokyo. As such, flexibility to participate in out of hours work and occasional UK and International travel for project delivery may be required. The Team The Infrastructure DevOps & Cloud Team is a core part of Norton Rose Fulbright’s IT Technology Service organisation provisioning services within EMEAPAC (Europe, Middle East, and Asia Pacific). We operate 24x7 through our Operations Centre and directly manage EMEA cloud platforms, in addition to architecting and delivering new technical solutions. Our services leverage highly skilled internal team based across our Newcastle Office and London Head Office. Key Responsibilities Deliver and support cloud and infrastructure solutions across Azure and on-premise environments. Provide Tier 3 technical support for Windows Server and related infrastructure. Participate in the design, delivery, and documentation of new cloud and hybrid solutions. Work within established ITIL and Change Management frameworks. Collaborate with other IT Teams and project teams to ensure smooth service delivery. Produce high quality technical documentation and maintain configuration standards. Contribute to automation, monitoring, and IaC based deployment practices. Key Skills and Experience Microsoft Azure Virtual networking (VNets, vWAN, ExpressRoute, Private Links, Checkpoints) Compute (VMs, Availability Sets, Azure Site Recovery) Operating Systems (Microsoft Windows, Ubuntu Linux) Security (CIS Benchmarking, Key Vault, Azure AD, MFA, Defender for Cloud) Azure Networking Azure Load Balancer, Application Gateway (WAF). Private DNS, DNS design, split-horizon, conditional forwarders. NSGs/ASGs, User-Defined Routes (UDR), BGP fundamentals. Cloud Architecture & Governance Azure Well-Architected Framework familiarity (cost, reliability, performance, ops excellence, security). Landing zones / Azure CAF, management groups, RBAC, Azure Policy, Blueprints (governance at scale). Understanding of FinOps principles. Backup, DR & Migration Azure Backup, Recovery Services Vault, policy-based backups, restore testing. Azure Site Recovery (ASR), DR runbooks and RPO/RTO planning. Azure Migrate exposure for discovery/assessment/landing. On‑Premise Infrastructure VMware, Hyper‑V Windows Server 2016 Active Directory & Group Policy HPE Server Infrastructure Strong troubleshooting capability across OS, infrastructure, and platform layers Infrastructure as Code (IaC) Terraform Scripting in PowerShell and/or Bash Monitoring & Observability ScienceLogic SL1 Azure Monitoring tools Process & Change Control Working knowledge of ITIL methodologies Experience using ServiceNow Strong technical documentation skills Repositories / DevOps Azure DevOps LI-JC1 LI-Hybrid Diversity, Equity and Inclusion To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential. Our new enabled work model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of service. We offer a range of family friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our people’s health and overall wellbeing. Find more about Diversity, Equity and Inclusion here. We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams. We strive to create an inclusive and accessible recruitment process for all candidates. If you require any tailored adjustments or accommodations, please let us know here .