Job Description
Implementation Specialist — Ecommerce SaaS
Location: Brighton, UK (4 days in office / 1 day remote)
Salary: £45,000 base + £13,500 OTE
Employment Type: Full-time
Company Overview
The company is a rapidly scaling ecommerce SaaS provider offering a unified platform that enables online retailers to manage and automate their operations across multiple sales channels. The solution supports ecommerce brands by integrating webstores, marketplaces, inventory management, fulfilment and operational workflows into a single system. The platform is used by a wide range of ecommerce businesses across the UK and Europe.
To support continued customer growth and retention, the business is expanding its post-sales function and is hiring an Implementation Specialist.
Role Overview
The Implementation Specialist acts as the primary post-sales contact for a portfolio of customers, ensuring successful onboarding, adoption and long-term value from the platform. The role blends technical expertise with commercial account management, supporting customers through implementation, optimisation and ongoing account growth.
This position requires more experience than an entry-level commercial role and is suited to someone...