Overview
Take your place at the heart of our community, where your voice matters and your passion for customer service is brewed into everything we do. We have an exciting opportunity to join our team as a shift supervisor. You’ll lead the shift, working with your team of baristas to create the Starbucks Experience for customers with high quality service, beverages, and products. You’ll collaborate with the Store Manager, lead great shifts, support partners, and inspire best moments and the Starbucks Experience for our partners and customers.
Responsibilities
* Set priorities and resources to determine roles and delegate tasks, looking at ways to drive the profitability of your store.
* Inspire and motivate the store team to make every moment right for our partners and customers, including anticipating and adapting to potential issues and addressing/resolving any that arise to optimise the customer experience.
* Identify teachable moments to share best practices with the team.
* Execute store operations during scheduled shifts, including organising opening and closing duties.
* Ensure all partners follow Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
* Provide quality beverages and food products consistently for all customers by adhering to all recipe and presentation standards. Follow health, safety, and sanitation guidelines for all products.
Qualifications
* Previous coaching or supervisory experience in a customer-facing role.
* Experience leading operational activities in a retail or hospitality environment is beneficial.
What we offer
* 28 days holiday a year (including Bank Holidays)
* Unlimited brewed coffee & English breakfast tea on shift
* Discounts on hand crafted beverages and food items during your shift
* 30% discount on bottled beverages and impulse items during your shift
* One £1.50 food item per shift on selected products
* 30% discount on all food, beverages, merchandise & gifts when not on shift
* 30% green apron discount across wider participating Starbucks stores
* Third party discounts including 20% in Southern Co-op food stores
* Life insurance
* Comprehensive training including coffee knowledge and access to Starbucks Global Academy
* Career progression as we actively promote internally
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