As Assistant Resident Services Manager you will provide an outstanding onsite lettings and customer service experience at a vibrant residential community. As the first point of contact for residents and prospective tenants, you will play a crucial role in ensuring smooth operations and excellent engagement across the site. Location: Leeds Working Hours: 37.5 hours per week — Monday to Friday, 9:00am–5:30pm Salary: Up to £32,000 per annum discretionary annual bonus Key Responsibilities Deliver exceptional customer service to residents, visitors, contractors and all stakeholders. Manage all applicant enquiries via phone, email, and social media. Conduct viewings and progress applications through to offer stage. Liaise with referencing providers and applicants to progress applications efficiently. Manage the lettings tracker from application to tenant move in. Complete check-in and check-out reports via our inventory system. Manage renewals and collect data on non-renewals. Report on lettings progress and general matters in weekly client meetings. Process deposit returns and manage any disputes in line with DPS requirements. Carry out regular competitor analysis and market research. Maintain regular and engaging communication with residents (e.g. email newsletters, Instagram). Assist with organising resident events and fostering community engagement. Act as first point of contact for maintenance issues. Support site-wide block management and coordinate reactive repairs. What We’re Looking For Previous experience in residential property or estate agency. Strong customer service background. Confident, warm communicator — both written and verbal. Positive, people-first approach with a can-do attitude. Proficient in IT; social media skills preferred. Experience using CRM systems is a plus. Friendly, adaptable, and a great team player. Highly organised with sound judgment and decision-making skills. Creative and enthusiastic about improving the resident experience. Please share your CV through this application link to register interest!