Overview
Application Deadline: 24 September 2025
Department: Retail
Employment Type: Temporary
Location: Chelmsford
Compensation: £12.60 / hour
Description
Key Information
Hours available: 8 - 20 hours per week
Availability requirement: Must have at least two full week days and at least one weekend day.
Application Deadline: Wed 24th Sep 2025
Interview Date: Recruitment evening 6pm-8pm Tue 30th Sep 2025
Start Date: Mon 13th Oct 2025
End Date: Contract ends on December 31st 2025
The role
Seasonal Sales Assistants work at the forefront of our business & provide 5-star customer service during our busiest time of year. We need you to be passionate, motivated and enthusiastic about showcasing our beautiful products and connecting with our customers. We\'re looking for an excellent team player who is ready to receive and give feedback to all members of the team to build on our skills.
You\'ll ask insightful questions to uncover the right products for each customer and showcase them through engaging product demonstrations. Support their buying decisions by asking questions to confirm interest and secure sales. Give shop tours through intelligent link sales, create bespoke routines and provide pampering sit-down consultations with decadent hand and arm massages as part of our daily work.
With in-depth training on our products and ingredients, you will be a Lush Ambassador representing our ethics and values to our customers, and play a crucial part in creating the ultimate experience for our guests at our busiest time of the year.
Who we are
You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.
The Living Wage Foundation’s statement \"a hard day\'s work deserves a fair day\'s pay\" is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts - whether that’s an ingredient in a product, or the minerals in a smartphone.
Diversity matters
We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future.
We see you, we celebrate you, we want you!
Key Responsibilities
* Providing 5-star customer experience consistently, going above and beyond for our customers to be a day maker
* You will be a Lush Ambassador, championing our ethics and values during consultations
* Operating our till systems - you will be cash-handling trained
* Stocking products on the shop floor, ensuring our products are clean and inviting to customers
* Engage with customers through active listening to understand and establish their needs, recommend products, and provide relevant information and demonstrations.
* Providing product demonstrations, sit-down consultations and bespoke routines to fulfil the customers' needs, including hand and arm massages
* Creating lasting memories through our in-store parties and other fun events
* Being adaptable and solutions-focused, as no two days in retail are the same!
* Hosting lively and engaging in-store parties and events
Skills and Experience
Our team of Sales Assistants are at the front of the business, connecting with our customers, showcasing our wonderful products and spreading joy one bath bomb at a time.
We\'re a team that works hard, looks after each other and enjoys what we do. You could be one of us!
Click here to find out so much more about Lush retail and what our perspective on customer experience is.
OUR IDEAL CANDIDATE
* A People Person - Dedicated to consistently providing warm, genuine and day-making experiences for our customers
* Passion for LUSH - Not just our products, but our ethics and values too, there’s so much to love!
* Eager to Learn & Receptive to Feedback - Ready to take charge of their own development and work as part of a collaborative, solution focused team
* Hosting for Parties and Events - Taking charge and connecting with our community by supporting and hosting Lush parties and events
* Availability - You must have availability for at least: 2 full weekdays and 1 full weekend day, including early starts (7am earliest) and late finishes (9pm latest).
JOB SPECIFICATIONS
* Contract sizes - Contracted sizes may start small, but there will be opportunities to increase weekly contracted hours as we enter the festive season later in the year. 4-8 hour contracts initially.
* Hourly rate - Sales assistant hourly rate is £12.60 per hour
* Temporary role - This is a temporary role which is set to end on 31st December 2025. There will be opportunities for temporary roles to become permanent, more will be communicated about this closer to the time.
Here at Lush Chelmsford we firmly believe that all are welcome, always. We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future. We see you, we celebrate you, we want you!
Benefits
* Holiday allowance*
* 50% discount on Lush products and spa treatments
* Profit-based bonus
* Complimentary spa treatment*
* Pension scheme
* Paid day off for your birthday
* Cycle to work scheme
* Discounted rail and bus season tickets
* Employee assistance programme
* 6 months’ full pay for parental leave (primary caregiver)*
* Financial childcare support on return to work*
* Flexible working
*qualifying period & hours required. Some benefits are only available to permanent employees
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