Overview
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Location: Acorn Park School, Norwich, NR16 2HU
Salary: £25,089.04 per annum
Hours: 37.5 hours per week; Monday to Friday
Contract: Permanent, Term Time only
About The Role
As a Family Liaison Officer, you will provide a range of support to our students and their families. You will work directly with parents in a non-judgmental way, empowering them and their families to get the most out of the educational opportunities Acorn Park School provides. You will have the ability to offer calm, appropriate and supportive advice to ensure the highest level of support for our pupils and families in line with the expectations and ethos of our school. You will work as part of the safeguarding, pastoral and behaviour team and support families with parenting, attendance, safeguarding and school issues.
Qualifications: GCSE Maths and English at C/5 or above.
Responsibilities:
* Act as a point of contact for families/individuals needing support, and establish and foster good, trusting relationships with parents.
* Be available throughout the day by phone, Teams, email or text message and respond to all enquiries with an initial response within one working day.
* Where necessary or appropriate, schedule a return call from the relevant member of the school staff and keep parents/carers updated until the matter is satisfactorily resolved.
* Hold weekly virtual drop-in sessions via Teams.
* Provide practical advice and information about Autism and family support to parents in order for them to support their pupil.
* Research and share knowledge on local services relating to well-being, safeguarding and pastoral needs e.g., voluntary groups, health, support groups etc.
About Us
Acorn Park is a school for 160 pupils, who all have a primary diagnosis of Autism. We run two curriculum pathways – Formal and Semi-formal. Our Complex needs pupils are on the Semi-Formal Pathway which is highly personalised from their EHCP. We have a mixture of Day and Residential pupils as we have 8 co-located pupil’s homes on our 30 Acre site in rural Norfolk. On site, we also have a large Forest School and Animal Care Farm along with play facilities, a sports hall and sensory rooms.
Options Autism (part of Outcomes First Group) provides care and education to pupils, young people and adults with autism, complex needs and learning difficulties. We are a leading provider of education for neurodivergent young people and young adults. We are proud to be certified as a ‘Great Place to Work’ (2024). We are committed to safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS.
Benefits
Your health and wellbeing are important to us, so you’ll get an exceptional reward package including:
* Life Assurance
* Pension scheme with options to increase your contributions
* “Your Wellbeing Matters” – access to a wide range of first-class mental health support services and physical health checks
And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that’s right for you, including:
* A wide range of health, wellbeing, and insurance benefits
* 100’s of discount options valid in the UK and abroad
* Cycle to Work Schemes
* Electric Car Purchase Scheme
* Critical illness cover
* Family Growth Support - inclusive benefits package covering enhanced maternity and paternity leave, along with paid fertility treatment support.
We reserve the right to close the vacancy early if we receive a high volume of suitable applications.
Note: 4DWW (4-Day Working Week) is referenced in this posting as part of Our Group’s wellbeing initiatives and is subject to probation and contractual terms.
Job Function, Seniority & Employment Type
* Seniority level: Entry level
* Employment type: Full-time
Job function: Other, Information Technology, and Management
Industries: Technology, Information and Internet
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