Job Description
Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards on a daily basis. In our exciting, dynamic Ladbrokes & Coral betting shops, no two days are the same, and you'll have the chance to contribute to a team that wins together and does what's right by our customers.
Reporting to the Shop Manager, you will be part of the Shop team, serving customers and building rapport to encourage repeat custom.
What you will do
* Deliver outstanding customer service.
* Always promote safer gambling.
* Take bets on a wide range of sports and events.
* Process customer transactions, including cash handling.
* Help demonstrate our products & betting terminals to customers.
* Handle customer complaints or concerns with empathy and problem-solving skills.
* Work towards defined targets and goals.
* Maintain high shop standards.
* Open or close the shop as needed.
Working patterns
Our shops are open from Monday to Sunday, 8am - 10pm, depending on the location, including weekends and bank holidays. Your typical weekly rota will be 35 hours, comprising a mix of long opening shifts (post-training), long closing shifts, and shorter evening shifts, varying week to week. As a key holder, you will be responsible for opening and closing the shop.
We believe in work-life balance and will provide your rota at least four weeks in advance.
Qualifications
* You must be 18 years or over to work in our betting shops.
* Passion for delivering great customer service.
* Ability to build strong relationships and communicate effectively.
* Self-motivated and proactive.
* Comfortable working alone or as part of a team.
* Ability to handle challenging situations calmly and professionally.
Additional Information
Joining Entain means receiving a competitive salary and great benefits, including optional overtime, pension scheme, discounts, healthcare, and development opportunities. We foster an inclusive community where everyone is celebrated for being themselves. If you need adjustments or accommodations during the recruitment process, please contact us.
#LI-DNI
At Entain, we are committed to diversity, equity, and inclusion, striving to create a respectful and valued environment for all our people worldwide.
#J-18808-Ljbffr