At CGI, we help clients modernise critical public services through innovative, large-scale digital transformation programmes. As a Microsoft Dynamics 365 Functional Consultant, you will assess and optimise Dynamics 365 solutions that support essential client services nationwide.
Responsibilities
* Review & Assure Dynamics 365 configurations, workflows, and business rules
* Validate & Improve end-to-end business processes and user experiences
* Support & Govern releases, testing activities, and change management processes
* Assure & Monitor scheduling, optimisation, and operational performance outcomes
* Identify & Mitigate risks relating to dual running, integrations, and data consistency
* Collaborate & Influence stakeholders across business, technical, and governance teams
* Coach & Support client teams on Dynamics 365 configuration and best practices
* Document & Maintain assurance findings using Jira, Confluence, and Lucid
* Validate & Support non-functional requirements including scalability, resilience, and reliability
* Support transition activities between legacy and modern platforms, validating data quality, scheduling consistency, and operational resilience during dual-running phases
Qualifications
* Proven experience with Microsoft Dynamics 365 functional consulting and assurance
* Strong knowledge of Dynamics 365 Field Service and Resource Scheduling Optimisation (RSO)
* Experience supporting large-scale digital transformation or public sector programmes
* Strong understanding of business processes, workflows, and service delivery optimisation
* Experience with governance, testing, release management, and operational assurance
* Ability to engage confidently with senior business and technical stakeholders
* Experience reviewing integrations, data quality, and operational dependencies
* Strong communication, documentation, and reporting skills using Jira and Confluence
* Understanding of scalability, resilience, and non-functional requirements
* Microsoft Dynamics 365, Azure, or related certifications desirable
* You will need to hold UK Security Clearance or be eligible to go through this clearance
Location & Work Arrangement
This is a hybrid position with two days per week on site at one of the following CGI and client offices: Nottingham, Bristol, or Birmingham.
Benefits
* Insurance coverage
* Medical benefits
* Pension plan
* Member Assistant Programme
* Check4Cancer
* Flexible time off
* Share Purchase Plan
* Member discounts
* Dental benefits
* Vision benefits
* Profit Participation Plan
* Health and Wellbeing Programme
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