Business Applications Analyst, CRM - Yardi CRM experience highly preferred - REMOTE (UK)
Welltower is a global leader in residential wellness and healthcare infrastructure. We create vibrant, purpose‑driven communities where housing, healthcare, and hospitality converge. Our culture is fast‑paced, collaborative, and ambitious, guided by our mantra: The only easy day was yesterday.
About The Role
The Analyst, Operations – Business Applications is a dynamic team player who plays a pivotal role in the implementation and ongoing support of Welltower’s Yardi CRM and RentCafé modules. The ideal candidate works cross‑functionally to streamline the sales process and improve operational efficiencies. The role requires working within a high‑demand, performance‑driven environment that focuses on implementing scalable solutions aligned with the company’s overall business strategy.
Key Responsibilities
* Develop and leverage relationships with internal and external stakeholders to meet strategic business objectives
* Provide expertise in designing and optimizing resident journeys, ensuring standardization
* Work closely with the Yardi Implementation team and third‑party data consultants in the execution of the CRM and RentCafé modules
* Work closely with AVP, Operations in the development and implementation of comprehensive training programs across multiple mediums
* Contribute to maintaining project plans and timelines
* Conduct comprehensive training to ensure proficient CRM and RentCafé system use
* Provide ongoing support addressing issues and continuously optimizing workflows
* Collaborate with internal support teams to resolve challenges
* Implement quality assurance processes
* Understand and foster cross‑program and cross‑functional dependencies to champion execution success and maximize value capture
* Establish best practices and ensure solution delivery adheres to defined standards
* Manage business case or approved budget by controlling spend related to one‑time and recurring costs while generating value or earnings by driving ROI
* Develop regular and thorough status communications for senior leadership and stakeholders
* Anticipate and mitigate risks, dependencies, and impediments to facilitate resolutions
Minimum Requirements
Skills / Specialized Knowledge
* Ability to manage portfolios of work
* Solid understanding of project management and agile practices, with the ability to teach and coach others
* Keen ability to engage and work with different teams
* Strong interpersonal, conflict management, and communications skills
* Effective documentation and reporting skills
Experience
* At least 4 years of operations, financial, or technology implementation
* Strong understanding of customer journey design and best practices
* Proven experience working on complex CRM implementation projects
* Preferred experience with Yardi’s CRM, RentCafé and associated modules
* Project Management and Technical Support experience
* Experience planning and working on implementations of system changes in a SOX environment is preferred
Education
* Bachelor’s degree in accounting, finance, marketing, or a related field is preferred
* Agile, Six Sigma, or PMP certification strongly preferred
Travel
Out‑of‑area and overnight travel should be expected as outlined in specific projects for which this role will engage.
What We Offer
* Competitive Base Salary + Annual Bonus
* Generous Paid Time Off and Holidays
* Employee Stock Purchase Program – purchase shares at a 15% discount
* Pension Scheme + Profit Sharing Program
* Tuition Assistance Program
* Comprehensive and progressive Medical/Dental/Vision options
* Professional Growth
* And much more! https://welltower.com/newsroom/careers/
About Welltower
Welltower® Inc. (NYSE: WELL) is the world’s preeminent residential wellness and healthcare infrastructure company. Our portfolio of 1,500+ seniors and wellness housing communities spans the United States, United Kingdom, and Canada. We deliver quality care through a disciplined capital allocation approach, data‑science platform, and superior operating results. Welltower is committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people.
Employment is contingent upon the successful completion of a background check, and verification of employment, education, and other credentials relevant to the position.
EEO/AA. Minority/Female/Sexual Orientation/Gender Identity/Disability/Vet
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