The Role
Hours: 37 hours per week, Monday to Friday
Location: Office-based in Norfolk (Norwich, Dereham or King's Lynn)
Salary £24,335 per annum
Annual Leave: 20 days + bank holidays and five office closure days (Three at Christmas and two in the summer)
Closing Date: Wednesday, 15th October 2025. Interviews will be held on Wednesday 22nd October 2025.
As an Adviser, you will provide holistic advice and support across a range of issues, including benefits, housing, debt, and access to local services. A key part of your role will be helping people navigate the challenges of rising energy costs, understanding their bills, accessing grants or discounts, and improving energy efficiency in their homes.
Together, we are building a better system for Norfolk. Come and be part of that change.
Key responsibilities:
* Provide one-to-one advice sessions in person, by phone, or online.
* Support clients with energy-related issues such as:
* Understanding energy bills and tariffs
* Switching suppliers
* Accessing fuel vouchers or hardship funds
* Improving home energy efficiency
* Signpost or refer clients to specialist services where needed.
* Keep accurate records and contribute to monitoring and reporting.
* Stay up to date with relevant legislation, schemes, and local support options.
Experience in advice work or energy support is desirable but not essential.
Satisfactory clearance of a Disclosure and Barring Service check (DBS) is required.
Person specification
Essential Criteria
* A great communicator and active listener
* Empathetic, non-judgemental, and solution-focused
* Organised and able to manage a varied caseload
* Willing to learn about energy advice- with full training provided
* Experience in advice, call handling or support work (desirable)
Terms and conditions
➢ Hours per week: 37 Monday to Friday
➢ Place of work: Office based in Norfolk (Norwich, Dereham or King's Lynn)
What we give our staff
➢ Ongoing support and professional development
➢ Employee Assistance Programme
➢ 20 days paid annual leave & five set office closure days 2 in the summer and 3 at Christmas, plus statutory holidays
➢ Company pension scheme 4.5%
➢ Flexible working where possible
We are a strong supporter of equality, diversity and inclusive practices.
Job Type: Full-time
Pay: £24,335.00 per year
Benefits:
* Casual dress
* Company pension
* Employee discount
* Flexitime
* Work from home
Work Location: In person