Job Summary
Park Holidays UK, a leading provider of holiday parks across England, Wales, and Scotland, is seeking a dedicated and enthusiastic Customer Care Advisor to join our expanding team. In this role, you will play a crucial part in delivering exceptional service to our guests, owners, and third parties. You will be responsible for managing customer interactions, resolving issues, and ensuring high levels of satisfaction while supporting our customer care and onsite management teams.
Job Duties
* Handle guest, owner, and third-party interactions through our customer care software. Provide prompt, professional, and courteous responses to all inquiries.
* Update and manage support tickets in accordance with the company’s guest and owner care processes. Ensure accurate and timely resolution of issues.
* Offer assistance to onsite management teams as needed to resolve support tickets and ensure guest and owner satisfaction.
* Assist with Owners events and liaise with contractors and manufacturers.
* Identify and escalate complex or unresolved complaints to appropriate management teams. Follow up to ensure satisfactory resolution.
* Forward any relevant third-party email inquiries to the appropriate company personnel for further action.
* Maintain accurate records of interactions, resolutions, and feedback. Generate reports as required to track performance and identify trends.
Requirements
* Previous experience in a customer service or complaint handling role is preferred but not essential.
* Strong attention to detail with the ability to handle multiple tasks and ensure accuracy.
* Excellent organisational skills and the ability to manage time effectively.
* Competent using computers, including knowledge of Microsoft Word and Excel.
* Professional and approachable personality with excellent verbal and written communication skills.
* Ability to work well as part of a team and independently, demonstrating initiative and self-motivation.
* A clear understanding of GDPR rules and regulations, with a commitment to protecting customer data and privacy.
* Willingness to work alternate weekends on a rota basis.