Overview
Join to apply for the Level 2 Infrastructure Engineer role at Telefónica Tech
We are currently recruiting for a Level 2 Infrastructure Engineer to join our busy team based from our Belfast office, Northern Ireland. You will be responsible for the day to day proactive management and support of servers, storage and associated technologies, which provide the foundation for the platforms and customer services. The ideal candidate needs to be flexible to accommodate customer requirements and possess the drive to provide a high level of customer service. In addition to this, good problem solving and troubleshooting skills along with the ability to step logically through issues and clearly communicate with stakeholders.
This is a fantastic opportunity to work within an interesting and varied company, who offer a busy yet friendly place of work.
Responsibilities
* To provide proactive support and monitoring to Telefónica Tech MS hosted environments
* To triage and help resolve issues raised by customers and internal users
* To provide second line support to an RDS environment
* Deployment and proactive monitoring of virtual machines on the VMware Hypervisor platforms
Skills & Experience
* Experience of working to ITIL process and guidelines
* An ability to work to tight deadlines and manage priorities
* Experience of working within a dedicated IT department
* An understanding of Virtualisation and backup technologies
* An understanding of Active Directory & Group Policy Management
* Service Desk software experience
* An experience of working with Blue Light Services
* Excellent communication skills both oral and written
* Must be able to work on initiative and as part of a team
* Must have a drivers licence and access to a form of transport as visits to internal sites may be required
Technical Skills
* ITIL v3 foundation or higher
* VMware deployment of Virtual Machines
* Automated Patch management third-party tools
* A methodical troubleshooting approach and strong attention to detail
* Active Directory Management
* Group Policy Management
Additional Information
* Monday to Friday (37.5 hours per week) based on rolling shift pattern which is typically: 07.00 to 15:30, 08:00 – 16:30 & 09:30 - 18:00
* Must meet our BPSS, Security Clearance and NPPV3 Clearance as is a requirement of the role and any offer would be conditional upon the successful candidate passing all clearance checks.
* This is a hybrid role with a minimum of 2 days in the office a week.
We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.
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