Description du poste
Joining Petit Bateau means being able to take advantage of a development path that allows you to have a clear career path through an HR policy focused on the employee experience (training, cross-functional missions, mobility).
As a Sales Assistant (M/F/X) you will be a key player in the customer experience! You'll be responsible for sales from A to Z (from reception to collection/leave-taking), working as part of a team to ensure the economic performance of the store and carrying out all the allocated non-sales tasks needed to keep the store running smoothly.
Your main activities will be as follows :
* Advising customers to meet 100% of their expectations
* Embodying and communicating the brand's history, values and commitments
* Make personalised suggestions for products and services with the right technical arguments according to the needs identified
* Recruit and retain Petit Bateau customers through the CRM programme and customer satisfaction.
* Generate turnover to develop the profitability of the sales outlet
* Support the sale from A to Z and transform it
* Know the procedures for checkouts, refunds, returns, etc.
* Analysing results, implementing individual actions and proposing collective actions to improve KPIs and customer satisfaction
* Contribute to the achievement of objectives and the development of physical and omnichannel sales at the point of sale
* Carry out non-sales tasks to ensure a premium in-store experience
* Participate in visual merchandising in compliance with PB standards (labelling, merchandising, POP, folding, cleanliness)
* Respecting and applying stock management procedures (receiving, sending parcels, restocking, putting away stock, inventory)
Qualifications
You are :
Curious
Self-motivated
Sensitive to CSR / affinity with the Petit Bateau brand and its values
At ease with digital tools
Dynamic and versatile
You enjoy :
Working as part of a team and playing an active role in building and strengthening a cohesive group
Developing and maintaining respectful and lasting quality relationships with customers
Analysing results and proposing action plans
Leading a team
Working in a multi-tasking environment
Informations supplémentaires
Petit Bateau is open to all personalities, we do not want to miss your profile by taking into account only a few lines of your CV, which is why we let you speak during our recruitment process.
As soon as we receive your CV, we'll send you a link to a video interview so that we can get to know you better. All you have to do is enter your first name, surname and email address and record yourself with spontaneity and authenticity!
This position is open to people with disabilities.