Job Overview
University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us. Please see below for detailed job description of the role.
Main duties of the job
The Cardiovascular & Thoracic team at the University Hospital Southampton NHS Foundation Trust (UHS) are delighted to be able to offer a fantastic opportunity for a patient focussed, friendly and enthusiastic individual, as part of our expanding service.
The ideal candidate will have excellent organisational, communication and time-keeping skills as well as an eye for detail. They will need to be fluent in English and adept at utilising multiple computer systems.
The role will primarily be focussed around supporting the administrative needs of Nurse Case managers who coordinate the waiting lists for procedures. This includes; booking admissions, booking theatre cases, communicating with the Nurse Case managers, surgeons, Ward staff and Theatre Staff, calling and answering the queries of patients. This role also includes taking ownership of a patient's RTT pathway, ensuring this is correct on our system and that the patients admissions run smoothly, this may involve organising interpreters and other assistance staff to be available for their admission.
Working for our organisation
As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to.
All non-clinical roles may involve a mixture of on site and remote working, Specific details and flexible working options can be discussed as part of the interview process. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.
Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.
Detailed Job Description And Main Responsibilities
You will facilitate the smooth running of the patient journey from decision to admit until their admission by ensuring that administrative processes are co-ordinated, streamlined and revolve around the patient and their individual needs.
Person specification
Qualifications, Knowledge And Experience
Essential criteria
* Good standard of education with literacy and numeracy skills to GCSE pass level 4-9 or equivalent standard
* NVQ 2 diploma or equivalent experience
* Experience of working in a customer led environment
* Competent in the use of Microsoft Office packages
* Evidence of computer literacy
Desirable criteria
* Courses/further study attended to demonstrate evidence of personal development
* Proficient in the use of hospital computerised patient systems
* Call handling experience
* Experience of working shifts.
Skills and competencies
Essential criteria
* Ability to learn and assimilate information quickly
* Admin and clerical skills
* Communication
* Customer service
* General IT skills
* Microsoft Office skills
* Multitasking
* Prioritisation
* Teamwork
* Time management
Trust Values
Essential criteria
* Patients First
* Always Improving
* Working Together