Field Loss Adjuster - Leeds or Manchester
We are looking for a Field Loss Adjuster for a full‑time, permanent position based in Leeds or Manchester.
What You’ll Be Doing
* Conduct field visits to support customers, including those in vulnerable situations and ad‑hoc cases.
* Review digital evidence submitted via our online claims portal.
* Represent DLG during surge events using our Surge Support Vehicle, supporting PR opportunities identified by the Press Office.
* Take ownership of Home, SME & Commercial claims, including complex or high‑value cases under supervision when above authority.
* Deliver outstanding customer service, helping to achieve market‑leading Net Promoter Scores.
* Support Disaster Restoration and Recovery teams by validating field claims and ensuring cost‑effective indemnity solutions.
* Recommend optimal settlement routes, using supply chain options where appropriate.
* Support complaint resolution by facilitating field visits and handling informal complaints directly.
* Determine and advise on rectification works, acting as a technical point of contact for scope variations.
* Carry out investigations to assist with potential subrogated recoveries.
* Collaborate with Operational teams and offer guidance to office‑based claims handlers.
* Provide technical support to Area Managers and help maintain relationships with the Home Repair Network.
* Adhere to compliance and regulatory standards, including Consumer Duty, GDPR, policy cover, indemnity, and reserving.
* Track and deliver on key business metrics and risk responsibilities within the DLG risk framework.
* Continuously develop your own technical expertise and knowledge of insurance practices.
What You’ll Need
* Proven experience in field‑based loss adjusting across Home, SME, and Commercial property claims.
* Strong understanding of insurance principles, policy interpretation, and coverage assessment.
* Excellent knowledge of buildings and contents quantum and current construction methods.
* Confident in creating repair propositions and negotiating settlements.
* Located in and/or around the Leeds or Manchester area, as this is where your customers will be based and your on‑site visits will take place.
* Full UK driving licence and flexibility to travel as required.
Benefits
* 9% employer‑contributed pension.
* Annual company bonus of up to 10%.
* Company car.
* 50% off home, motor and pet insurance, plus Green Flag breakdown cover.
* Additional optional Health and Dental insurance.
* EV car scheme allowing all colleagues to lease a brand‑new electric or plug‑in hybrid car in a tax‑efficient way.
* Generous holidays.
* Buy‑as‑you‑earn share scheme.
* Employee discounts and cashback.
* Plus many more.
Hours: 35 hours.
Equal Opportunity
Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. If you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
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