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Senior ASB Housing Officer, Swindon, Wiltshire
Client: Social Care Locums
Location: Swindon, Wiltshire, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views:
4
Posted:
04.06.2025
Expiry Date:
19.07.2025
Job Description:
To lead on prevention and intervention to help residents sustain their tenancies. The team is based within the Housing Tenancy Management Team and collaborates with internal and external stakeholders to contribute to the Council's vision of keeping communities safe. The role focuses on intervening and resolving reports of ASB and Domestic Abuse, with referrals and signposting made promptly to support residents, especially vulnerable ones, ensuring they feel safe at home.
Developing strong partnerships with agencies to assess and manage risks and employing various intervention measures to secure positive outcomes. Duties include:
* Addressing reports of ASB and Domestic Abuse
* Supporting victims within HRA and General needs stock, including risk assessments and referrals
* Attending meetings with stakeholders to resolve ASB cases
* Delivering a resident-focused response to complaints and breaches
* Creating action plans for case resolution
* Utilizing legislation for preventative and legal actions, including mediation
* Conducting interviews and preparing legal notices
* Representing the organization in court as needed
* Ensuring positive customer experience and effective communication
* Building respectful relationships with victims, families, and perpetrators
* Providing detailed reports based on evidence and needs
* Handling safeguarding matters promptly and effectively
* Managing complex cases involving vulnerable individuals
Key skills and requirements include:
* Full driving license and vehicle use
* Experience managing tenancy breaches in the public sector
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