Ready to kick‑start your career in tech with customers you’ll actually enjoy working with? As a Junior Customer Success Manager, you’ll support and nurture relationships with global brands - including some of the biggest names in the FTSE 500. The company’s software is deeply embedded in engineering teams worldwide, consistently renewed, and trusted by major enterprises. With product expansion underway, the Customer Success team is growing - and this is your chance to join at the perfect moment. This role is ideal for someone organised, people‑first, and excited by the idea of helping customers get the most value from a world‑class product. What You’ll Do Support a large portfolio of existing customer accounts Guide customers through renewals and ensure everything runs smoothly Build strong, ongoing relationships via email and phone Identify opportunities for upsell and expansion through genuine conversations Resolve customer queries quickly and professionally Keep your pipeline, forecasts, and customer records updated in Salesforce Collaborate with Sales, Product, and Operations to improve the customer experience Learn the product inside‑out with ongoing training and support What You’ll Bring Friendly, clear, and confident communication Strong organisation and attention to detail Ability to prioritise a varied workload Comfort speaking with customers regularly Curiosity about software and how people use it (no coding needed) A collaborative approach and willingness to learn Experience in customer service, admin, or account coordination is helpful but not essential What You’ll Get £32k base £12k OTE (£44k Year 1) Full onboarding ongoing product and customer success training Exposure to major global brands from day one A supportive, non‑corporate team culture Clear progression into Senior CSM, Account Management, or wider commercial roles A stable, fast‑growing business with customers who already love the product Why join? You’re joining a business with a loyal, global customer base - not chasing cold leads or making outbound sales. Your focus is supporting customers who already depend on the product and helping them get even more value from it. If you want a people‑centric role with real growth, real training, and real progression - apply now. We welcome applicants from all backgrounds, perspectives, and experiences.