Are you looking for a rewarding opportunity where you can make a real difference? Join a supportive, community-focused organisation offering excellent benefits, including a competitive salary, 17.5 hours per week, and the chance to contribute to the wellbeing of the local community. As a Customer Service Assistant, you will play a crucial role in delivering high-quality, customer-focused services across multiple channels, helping to provide essential support to tenants and customers. You will ensure that all queries are addressed efficiently and professionally, with a focus on getting things right the first time. This role offers a chance to work in a dynamic team environment, with opportunities to contribute to administrative tasks and ensure smooth operations in a fast-paced environment. Key Responsibilities of a Customer Service Assistant: * Provide high-quality, customer-focused service via phone, email, and in person. * Resolve queries efficiently and professionally, ensuring first-time resolution where possible. * Support tenants with rent payments and tenancy management issues. * Oversee the allocation and lettings process, ensuring fairness and transparency. * Administer Physical Adaptation Grants, working with contractors, Cwm Taf Care & Repair, and Welsh Government. * Assist with administrative tasks across Housing, Maintenance, and Compliance teams. * Track maintenance works and ensure timely completion. * Manage...