Must have an Enhanced DBS Service User Care 1. To provide essential holistic care and support to meet service users’ physical and psychological needs and to promote the continuing spiritual, family and social life of service users including helping them to maintain social interaction with their family, friends and the community in line with their wishes. 2. Develop appropriate and professional relationships with service users and carers, which value them as individuals, including establishing and maintaining effective communication. To promote and maintain person-centred service. 3. To act as a Key Worker to a number of service users and to take a lead role in assessment and care planning for those users, with them and their families/advocates (where appropriate). This includes preparing relevant information about users both verbally and in writing and participation in Review meetings. 4. Keep up to date written records regarding individual service users as required. 5. To participate in the Adverse Event reporting and Quality assurance monitoring system. 6. Always relate any safeguarding issues or concerns to a line manager. 7. To maintain high standards of confidentiality at all times in accordance with policies and procedures and legal requirements. When information needs to be shared it must be necessary, proportionate, relevant, accurate, timely and secure. 8. In accordance with the individual service users care/service plan to provide personal care and basic nursing care to individuals, following instruction and recognised training received. Examples may include: * Getting up/putting to bed * Personal hygiene * Dressing/undressing * Use of toilet * Catheter care including stoma and sheath care * Assisting with prostheses (false legs/eyes etc) * Application of simple dressings * Using sterile techniques * Foot and hand care * Basic nursing care during illness and terminal illness * Health promotion * Person-centred support for those living with dementia * Assisting service users to eat and drink which includes preparation of simple snacks and beverages and service of food (at the place where residents choose to eat)